Technology Support Specialist

2 days ago

Palo Alto, California, United States The Girls Middle School Full time
Job Title: Technology Support Specialist

The Girls' Middle School is seeking a highly skilled Technology Support Specialist to join our team. As a key member of our technology department, you will provide technical support to students, faculty, and staff, ensuring the smooth operation of our technology program.

Job Summary:

The Technology Support Specialist will work closely with the Director of Technology to ensure the effective implementation of our technology program. This includes providing technical support, troubleshooting hardware and software issues, and maintaining our network infrastructure.

Responsibilities:
  • Provide technical support to students, faculty, and staff
  • Troubleshoot hardware and software issues
  • Maintain our network infrastructure
  • Implement technology-related programs in line with our school's mission
  • Ensure on and offsite connectivity employing multiple platforms
  • Implement and maintain JAMF Mobile Device Management (MDM) and documentation
  • Support the Director of Technology in maintaining and/or supporting multiple aspects of database installation, integration, maintenance, support, and data workflow
  • Collaborate with the Assistant Head to support integration of educational technology
  • Provide training and support to faculty, staff, and students on the use of hardware and digital tools
Requirements:
  • Experience with a range of software and operating systems in an education environment
  • Experience with database administration
  • Excellent communication, customer service, and collaboration skills
  • Prior work in schools is a strong plus
  • Excellent troubleshooting and problem-solving skills
  • Detail-oriented management of multiple projects and day-to-day tasks
  • Ability to work well both independently and as a member of a team
  • Sense of humor, flexibility, calm under pressure, openness to new ideas, initiative, and resourcefulness
  • Ability to lift/move 40 pounds and to reach, bend, stoop, sit, and kneel
  • Available to work the 8:00 am to 4:30 pm schedule
  • Commitment to the core values and mission of The Girls' Middle School
Education and/or Experience:
  • Associate's degree in Information Technology or related field or equivalent
  • Apple Certified (ACMT) or willingness to be certified
Equity, Inclusion, and Belonging:

The Girls' Middle School is committed to creating a school culture that welcomes all aspects of each individual's identity. We welcome applications from those with experience outside the educational field.

We are actively seeking individuals who value equitable education and are committed to fostering an environment of belonging for our diverse student body.

The Girls' Middle School is proud to be an Equal Employment Opportunity committed to a policy of equal treatment and opportunity in every aspect of its hiring and promotion process without regard to race, color, creed, religion, sexual orientation, partnership status, gender and/or gender identity or expression, marital, parental or familial status, national origin, ethnicity, veteran or military status, age, disability, or any other legally protected basis.

Compensation and Benefits:

GMS offers a comprehensive benefits package, including full medical, dental, vision, and life, and disability insurance.

Access to engaging and personalized professional development.

The Girls' Middle School uses a competitive salary scale. The salary range for this position is $70,000 - $90,000, commensurate with experience.

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