IT Support Specialist

2 days ago

Palo Alto, California, United States Current Job Openings Full time
Job Title: IT Helpdesk Support Specialist

We are seeking a highly motivated and customer-focused IT Helpdesk Support Specialist to join our dynamic team. In this role, you will be the first point of contact for internal users experiencing technical issues, providing expert guidance and solutions to ensure seamless operations.

Key Responsibilities:
  • Diagnose and troubleshoot hardware and software problems and assist with network connectivity.
  • Manage the helpdesk queue, prioritize and respond to tickets, and provide solutions to maintain smooth IT operations.
  • Provide first-line support for hardware, software, and network issues for all users.
  • Assist C-level executives with non-technical and technical setup, configuration, and troubleshooting of their devices and applications.
Requirements:
  • Proficiency in Excel and high-level data analysis for audits.
  • Proven team player with the ability to work effectively across departments, sites, and time zones.
  • Ability to work with C-Level Executives.
  • Excellent verbal and written communication skills with the ability to communicate effectively to a variety of audiences.
  • Strong critical thinking, creative, innovative, analytical, and detail-oriented problem-solving skills.
  • Ability to work independently with limited direction.
  • Excellent notetaking and documentation skills.
  • Familiarity with working in a lab environment.
  • Demonstrated ability to juggle multiple priorities and deliver against a schedule.
Qualifications:
  • Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent work experience).
  • 2+ years of experience in IT support or helpdesk roles.
  • Relevant certifications (e.g., CompTIA A+, CompTIA Network+ or similar).

PsiQuantum provides equal employment opportunity for all applicants and employees. PsiQuantum does not unlawfully discriminate on the basis of race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), gender identity, gender expression, national origin, ancestry, citizenship, age, physical or mental disability, military or veteran status, marital status, domestic partner status, sexual orientation, genetic information, or any other basis protected by applicable laws.

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