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Technology Support Specialist

2 months ago


Palo Alto, California, United States The Girls Middle School Full time
Job Title: Technology Support Specialist

The Girls' Middle School is seeking a highly skilled Technology Support Specialist to join our team. As a key member of our technology department, you will be responsible for providing technical support to students, faculty, and staff, ensuring the smooth operation of our technology program.

Key Responsibilities:
  • Provide technical support to students, faculty, and staff, including troubleshooting and resolving hardware and software issues.
  • Ensure proper operation of laptops, peripherals, and software/drivers.
  • Maintain JAMF Mobile Device Management (MDM) and documentation.
  • Support the Director of Technology in maintaining and/or supporting multiple aspects of database installation, integration, maintenance, support, and data workflow.
  • Collaborate with the Assistant Head to support integration of educational technology.
  • Help train faculty, staff, and students on the use of hardware and digital tools.
Requirements:
  • Experience with a range of software and operating systems in an education environment, including MacOS, Google Works for Education, Google Admin, Windows, Microsoft Office, iOS, and emerging technologies.
  • Experience with database administration.
  • Excellent communication, customer service, and collaboration skills.
  • Prior work in schools is a strong plus.
  • Excellent troubleshooting and problem-solving skills.
  • Detail-oriented management of multiple projects and day-to-day tasks.
  • Ability to work well both independently and as a member of a team.
What We Offer:
  • A competitive salary range of $70,000 to $90,000, commensurate with experience.
  • A comprehensive benefits package, including full medical, dental, vision, and life, and disability insurance.
  • Access to engaging and personalized professional development.

The Girls' Middle School is an equal opportunity employer committed to diversity and inclusion. We welcome applications from individuals who share our values and are passionate about education and technology.