Client Engagement Manager
1 week ago
Position Overview
Become a vital part of SVS Vision, a prominent player in the optical industry, and contribute to a team dedicated to enhancing the eyecare and eyewear journey for consumers. As the Customer Relationship Management Lead, you will spearhead initiatives aimed at boosting customer engagement, loyalty, and growth for our brand.
Key Responsibilities
- CRM Development: Formulate and execute CRM initiatives to strengthen customer connections and drive revenue.
- System Oversight: Manage the operation of CRM software and ensure data integrity.
- Targeted Marketing: Design and implement marketing campaigns tailored to specific customer segments.
- Data Insights: Examine customer data to uncover trends and growth opportunities.
- Campaign Management: Organize and evaluate CRM campaigns across various channels.
- Customer Experience: Design and enhance customer journeys for a superior experience.
- Team Collaboration: Collaborate with various departments to ensure effective CRM execution.
- Performance Reporting: Produce reports on CRM metrics and provide actionable insights.
- Regulatory Compliance: Ensure all CRM activities adhere to relevant regulations and policies.
Qualifications
- Education: Bachelor's degree in Marketing or a related discipline.
- Experience: 3-5 years in CRM leadership or a comparable position.
- Technical Proficiency: Familiarity with CRM platforms and data analysis tools.
- Analytical Expertise: Strong analytical skills with a knack for problem-solving.
- Communication Skills: Excellent verbal and written communication abilities.
- Organizational Skills: Capability to juggle multiple projects and meet deadlines.
- Interpersonal Skills: Strong ability to collaborate and build relationships within a team.
- Certifications: CRM-related certifications are advantageous.
- Industry Background: Experience in the retail sector is preferred.
- Creative Aptitude: Background in innovative marketing campaigns is a plus.
Work Environment
This position offers flexibility with remote work options available.
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