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Client Support Specialist

2 months ago


Mount Clemens, Michigan, United States eTouchUS Pvt Ltd Full time

Position:
Customer Service Representative

Company:
eTouchUS Pvt Ltd

Contract Duration:
6-month engagement

Shift Hours:
3:00 PM - 11:00 PM

Key Responsibilities:
  • Organize, prepare, and oversee work assignments within the warehouse.
  • Maintain accurate physical stock levels and ensure alignment with S4/Hana and Warehouse Monitor systems.
  • Create packing slips and bill of lading documentation for outgoing shipments.
  • Ensure proper loading and unloading of trucks with the necessary paperwork.
  • Guarantee timely and accurate delivery of all scheduled outbound shipments.
  • Process post goods issues efficiently and accurately.
  • Communicate proactively with internal sales teams regarding any delays in shipments and coordinate necessary actions.
  • Prepare shipments for delivery effectively.
  • Foster strong working relationships with warehouse and operations personnel.

Qualifications:
Education:
High school diploma or equivalent (GED) is mandatory.

Experience:
  • A minimum of two (2) years of experience in a customer service role within a corporate environment is preferred.
  • Proficient in SAP and Microsoft Office applications is essential.

Ideal Candidate Attributes:
  • Ability to prioritize and manage a diverse workload effectively.
  • Capability to work collaboratively in a fast-paced team setting.
  • Ability to operate independently with minimal supervision.

Additional Skills:
  • Respond to customer inquiries requiring product knowledge, interpret requests, and ensure prompt and courteous resolution.
  • Proactively reach out to customers to identify and address their needs.
  • Monitor the resolution process to ensure follow-through by other departments.