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Client Support Specialist

2 months ago

Mount Clemens, Michigan, United States JobRialto Full time


As a Customer Service Representative, you will address customer inquiries that necessitate product expertise, interpret requests, and guarantee timely and courteous resolutions.


Additionally, you may reach out to customers proactively to identify and fulfill their needs.

It is essential to oversee the resolution process to ensure that other departments adhere to requests.

Job Overview and Responsibilities:

Overview:


A Customer Service Representative plays a crucial role in managing customer interactions and ensuring satisfaction throughout the service process.


Working collaboratively with team members, you will facilitate effective communication and ensure that all customer needs are met promptly.



Responsibilities:

1. Address customer inquiries and provide accurate information regarding products and services.

2. Maintain records of customer interactions and transactions to ensure seamless follow-up.

3. Collaborate with internal teams to resolve issues and enhance customer satisfaction.

4. Ensure timely and accurate processing of customer requests and feedback.

5. Develop and maintain strong relationships with customers and colleagues to foster a positive service environment.

Qualifications Required:

Education:
A high school diploma or equivalent is mandatory.


The ideal candidate will possess a minimum of two years of experience in a customer service role within a corporate environment.

Proficiency in SAP and Microsoft Office is essential.

Candidates should demonstrate strong problem-solving capabilities, negotiation skills, and effective resolution of complaints.

Proven experience in building and sustaining positive professional relationships is required.

Excellent verbal and written communication skills are a must.

The ideal candidate will be able to:

1. Organize and prioritize tasks effectively in a fast-paced business setting.

2. Collaborate successfully within a dynamic team environment.

3. Operate efficiently with minimal supervision.

Education: High School diploma is required.