City Service Operations Manager

3 weeks ago


Chesapeake, Virginia, United States BINSWANGER ENTERPRISES LLC Full time
Job Summary

The City Service Manager is a key role within BINSWANGER ENTERPRISES LLC, responsible for overseeing the commercial glass industry operations. This position requires a strong background in managing inventory, developing marketing plans, and selling. The ideal candidate will have experience in scheduling and managing glaziers, as well as proficiency in basic computer skills.

Key Responsibilities

• Maintain branch key accounts and ensure invoicing procedures are followed.
• Handle customer complaints promptly and properly.
• Monitor city service sales leads and focus on sales, retention of existing accounts, and regaining lost contractor/commercial accounts.

Safety and Compliance

• Regulate employee use of safety equipment.
• Conduct monthly safety meetings and manage certifications for forklift operators, man lift operators, First Aid & CPR, and OSHA.
• Conduct monthly safety audits and identify non-compliant areas.

Inventory and Supplies

• Monitor, purchase, and maintain proper stock for retail and city service use.
• Identify and correct inventory discrepancies between actual and LX.
• Order stocked supplies for retail/city service and warehouse.

General Responsibilities

• Provide customer service, including answering phones and waiting on showroom customers.
• Supervise the glazing department and handle purchasing.
• Monitor emails and respond accordingly.
• Assist with payroll and personnel management, including performance reviews and disciplinary action.

Requirements

• Glass industry experience required, with commercial take-off, estimating, and directing glazing work for storefronts, internal office partitions, and residential glazing work.
• Knowledge of managing inventory, developing marketing plans, and selling.
• Understanding of financial requirements for operating a small business.
• Experience in scheduling and managing glaziers.
• Proficiency in basic computer skills.

Benefits

BINSWANGER ENTERPRISES LLC offers a comprehensive benefits package, including industry-leading compensation, medical, dental, and vision insurance plans, 401K with employer match, and more.

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