Guest Services Representative

22 hours ago


Wichita, Kansas, United States centurypeople Full time

Job Summary:

The Guest Services Agent is a key member of our team at Coast Tsawwassen Inn, a premium all-suite hotel. We are seeking a highly motivated and customer-focused individual to provide exceptional service to our guests.

Key Responsibilities:

  • Provide customer service and handle administrative duties, including check-in and check-out of guests, handling guest concerns, and assisting with arrivals and departures of groups and tours.
  • Act as an ambassador for Coast, greeting guests and handling basic inquiries.
  • Demonstrate a customer service attitude with internal and external contacts.
  • Handle cash, credit, and debit card transactions in accordance with hotel policies.
  • Input data accurately into the appropriate database.
  • Report discrepancies in room rates, payment information, and credit arrangements to the appropriate manager for follow-up.
  • Verify accuracy of daily inputs, including payment transactions, and submit daily shift audit for review by the night audit.
  • Liaise with all departments on a regular basis to ensure efficient and smooth services are provided.

Requirements:

  • Grade 12 graduation
  • Minimum 1 year guest service experience, preferably at the front desk in a busy hotel environment
  • Diploma in Hospitality preferred or Hospitality industry courses in Hotel Management
  • 1 year related work experience, Hospitality Diploma, and/or equivalent combination of education and experience an asset

Skills and Abilities:

  • Advanced communication (oral and written), interpersonal, and customer service skills
  • Technical aptitude
  • Able to work flexible hours (evenings/weekends/holidays)
  • Knowledge of reservation operating systems is an asset
  • Beginner level in the use of MS Office Suite
  • Professional appearance and attitude
  • Able to multi-task and demonstrates initiative
  • Industry-specific certification such as Front Desk Agent (i.e. emerit) is an asset
  • Bondable, must be eligible to work in Canada
  • Demonstrates the Coast Core Values at all times
  • Understands/speaks a second language is an asset


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