Guest Services Representative
22 hours ago
Job Summary:
The Guest Services Agent is a key member of our team at Coast Tsawwassen Inn, a premium all-suite hotel. We are seeking a highly motivated and customer-focused individual to provide exceptional service to our guests.
Key Responsibilities:
- Provide customer service and handle administrative duties, including check-in and check-out of guests, handling guest concerns, and assisting with arrivals and departures of groups and tours.
- Act as an ambassador for Coast, greeting guests and handling basic inquiries.
- Demonstrate a customer service attitude with internal and external contacts.
- Handle cash, credit, and debit card transactions in accordance with hotel policies.
- Input data accurately into the appropriate database.
- Report discrepancies in room rates, payment information, and credit arrangements to the appropriate manager for follow-up.
- Verify accuracy of daily inputs, including payment transactions, and submit daily shift audit for review by the night audit.
- Liaise with all departments on a regular basis to ensure efficient and smooth services are provided.
Requirements:
- Grade 12 graduation
- Minimum 1 year guest service experience, preferably at the front desk in a busy hotel environment
- Diploma in Hospitality preferred or Hospitality industry courses in Hotel Management
- 1 year related work experience, Hospitality Diploma, and/or equivalent combination of education and experience an asset
Skills and Abilities:
- Advanced communication (oral and written), interpersonal, and customer service skills
- Technical aptitude
- Able to work flexible hours (evenings/weekends/holidays)
- Knowledge of reservation operating systems is an asset
- Beginner level in the use of MS Office Suite
- Professional appearance and attitude
- Able to multi-task and demonstrates initiative
- Industry-specific certification such as Front Desk Agent (i.e. emerit) is an asset
- Bondable, must be eligible to work in Canada
- Demonstrates the Coast Core Values at all times
- Understands/speaks a second language is an asset
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