Customer Service Representative
5 days ago
Job Summary
The Customer Service Representative will be responsible for creating a positive member experience at multiple locations by providing a superior level of customer service to Planet Fitness members, prospective members, and guests.
Key Responsibilities- Greet and Assist Members
- Provide exceptional customer service to members, prospective members, and guests.
- Handle all front desk-related activities, including:
- Phone and In-Person Support
- Answer phones in a friendly manner and assist callers with a variety of questions.
- Check members into the system.
- New member sign-up.
- Take prospective members on tours.
- Account Management
- Facilitate needed updates to members' accounts.
- Problem Resolution
- Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
- Club Maintenance
- Assist in maintaining the neatness and cleanliness of the club.
- Phone and In-Person Support
- Flexibility and Availability
- Flexibility to work at different times and/or locations.
- Customer Service Background
- Customer service background preferred.
- Technical Skills
- Basic computer proficiency.
- Personal Qualities
- A passion for fitness and health.
- Upbeat and positive attitude.
- Punctuality and reliability are a must.
- Education
- High School diploma/GED equivalent required.
- Age Requirement
- Must be 18 years of age or older.
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