Technical Support Specialist
2 weeks ago
At Macro Solutions, a prominent provider of IT and management consulting services, we offer a collaborative environment where passionate professionals come together to deliver exceptional services to our clients. We are currently seeking a skilled Technical Support Specialist to join our project team.
Position Overview
- Act as a liaison for NMCI as a Contract Technical Representative (ACTR) Support.
- Oversee ACTR responsibilities, manage contract obligations, and provide client support.
- Execute tasks as directed by the government Technical Point of Contact (TPOC), including MAC Requests, Pre-Invoice Validation, and Invoice Management, as well as Change Services (Move, Add, and Change Services), transition procedures, issue escalation, and Service Requests.
- Handle all NMCI Enterprise Tool (NET) actions, including account creations and NMCI orders.
- Prepare and manage hardware and Fast Track Orders.
- Coordinate and finalize annual NMCI Asset Reconciliation and fiscal year rollover activities.
- Conduct NMCI pre-Invoice validation and invoice oversight.
- Review NMCI communications, including emails, meeting attendance, and meeting notes.
- Monitor and escalate NMCI issues, network outages, and local technical challenges.
- Collaborate with NAVSEA HQ Service Desk for the maintenance of public folders, shared drives, and distribution lists.
- Communicate NMCI and internal business protocols to key stakeholders.
- Utilize a comprehensive knowledge of IT to identify, recommend, and implement effective solutions, products, and services.
- Provide Tier I problem resolution services, leveraging the latest technology to proactively mitigate issues and restore degraded IT systems efficiently.
- Deliver customer support while managing Navy/Marine Corps Intranet (NMCI) hardware and software inventory, ensuring all assets are accounted for.
- Evaluate and report on the technical aspects of NMCI operations, serving as the interface between technical operations and the command's operational requirements.
- Secret Clearance and Security + Certification are mandatory.
- Bachelor's degree in a related field with 4+ years of relevant experience, or 8+ years of experience without a degree.
- Ability to thrive in a team-oriented environment and contribute innovative ideas.
- Exceptional oral and written communication skills.
We offer a supportive culture that encourages ambition, productivity, and camaraderie, along with a comprehensive benefits package that includes health, dental, 401(k), and paid time off.
Macro Solutions is an Equal Opportunity Employer.
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