Head of National Account Operations
1 week ago
SUMMARY
This pivotal role, reporting to the Senior Director of Strategic Sales, is focused on overseeing current National Accounts (Maintenance) while also integrating new accounts and enhancing existing relationships to drive growth opportunities for Hoshizaki products within the National Account sector.
KEY PERFORMANCE INDICATORS (KPIs)
- Increase revenue from existing accounts
- Introduce additional product lines to current offerings
- Effectively onboard new National Accounts
CORE RESPONSIBILITIES
- Ensure retention of current National Accounts.
- Facilitate Hoshizaki's expansion into new product categories within these accounts.
- Oversee the onboarding process for new National Accounts and manage maintenance tasks to enable Strategic Account Managers to pursue new opportunities.
- Coordinate account setup processes.
- Lead training initiatives for facilities.
- Establish regular communication with customers to review orders and schedules.
- Collaborate closely with the Customer Service and Technical Service Teams to uphold exceptional customer service standards for National Accounts.
- Work in conjunction with customers, the customer service team, and the Manufacturing team to accurately project demand for New Restaurant Openings (NROs), resupply needs, and manage product rollouts.
- Facilitate clear communication regarding all scheduling aspects.
- Partner with the Regional Sales team to drive sales through appropriate channels.
- Engage with New Product Development to address the needs of National Accounts for new products.
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