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Head of Facilities Operations

2 months ago

Peachtree Corners, Georgia, United States Cushman Wakefield Multifamily Full time
Job Title

Head of Facilities Operations

Job Description Summary


The Head of Facilities Operations will oversee and direct the provision of workplace services, operational functions, and asset management for a diverse portfolio. This role encompasses the comprehensive management of portfolio operations, including engineering services, site management, energy efficiency, and compliance with environmental health and safety standards.


Key responsibilities include ensuring compliance with service agreements, maintaining alignment with business objectives, managing budgets, and overseeing daily operational activities associated with the portfolio.

Essential Functions and Responsibilities


1. Lead the coordination and delivery of all services, ensuring adherence to the client's real estate performance standards.


2. Facilitate integration across all service delivery areas: facilities management, commercial oversight, project services, brokerage, and portfolio administration.


3. Maintain a thorough understanding of contractual obligations, implementing audit and control systems to meet statutory and policy commitments.


4. Foster strong client relationships, ensuring a customer-centric approach in all operational activities.


5. Develop financial strategies and objectives for cost management, ensuring these targets are achieved.


6. Provide leadership, mentorship, and support to staff, promoting best practices in training and performance recognition.


7. Cultivate relationships with facility team leaders to align operational and strategic goals.


8. Enhance business communication by offering guidance and contributing during team meetings and reporting sessions.


9. Ensure optimal staffing structures are in place to meet service delivery and performance requirements.


10. Recruit and develop skilled personnel, ensuring effective succession planning.


11. Champion a culture of continuous improvement throughout the organization.


12. Monitor contractor performance and manage key vendor relationships.


13. Ensure that service level agreements (SLAs) and key performance indicators (KPIs) are met in accordance with contracts.


14. Identify opportunities for process enhancements and recommend necessary changes.


15. Ensure compliance with all relevant policies and procedures on-site.


16. Oversee the management of client assets to maximize profitability and efficiency.


17. Maintain technical expertise and industry knowledge to keep clients informed of significant developments.


18. Standardize reporting systems to ensure quality and compliance with established standards.


19. Uphold all policies regarding business conduct and quality management of services.


20. Coordinate human resources, legal, and risk management issues effectively.


21. Oversee budget preparation, capital planning, and financial reporting to ensure accuracy and compliance.


22. Recruit, manage, and train facilities management staff to align with operational objectives.


23. Negotiate service contracts with vendors to balance performance and cost.


24. Drive innovation and best practices to enhance operational efficiency.


25. Support the achievement of organizational vision and values in daily operations.


Key Competencies
Communication Proficiency (oral and written)

Technical Proficiency

Problem Solving/Analysis

Customer Focus

Financial Management

Leadership

Relationship Management

Team Orientation

Vendor Management

Multi-Tasking

Important Education
Bachelor's degree in Facilities Management, Corporate Real Estate, Project Management, or Business Administration required.

Master's degree in Business Administration or related field preferred.

Important Experience


A minimum of 10 years in commercial high-rise, campus environment, property portfolio management, or facility management, with at least 6 years at the Facility Manager level.


A broad background in commercial real estate and finance with over 12 years of relevant experience in portfolio/asset management.


Experience in project/construction management is desirable.


Familiarity with human resource and performance management processes.


Experience in critical system environments is preferred.


Workplace services experience is advantageous.


CMMS/Work Order Management experience is a plus.


Additional Eligibility Qualifications
In-depth understanding of client objectives and knowledge of the real estate life cycle.


Certifications such as Certified Facility Manager (CFM), Facilities Management Association (FMA), Certified Property Manager (CPM), Real Property Administrator (RPA), or Leadership in Energy and Environmental Design Accredited Professional (LEED AP) are preferred.


Strong financial management skills, including budgeting and forecasting.


Proficient in management agreements and contract language.


Ability to develop a client-focused, consultative approach.


Skilled in anticipating client needs and developing strategic solutions.


Ability to identify service delivery improvements and articulate the value of outsourcing partnerships.


Proficient in reading construction specifications and blueprints.


Strong computer skills, particularly in Microsoft Office Suite (Word, Excel, PowerPoint).


Work Environment
This position operates in a professional office setting, utilizing standard office equipment such as computers, phones, and photocopiers.

Other Duties


This job description is not exhaustive and may be subject to change. Additional responsibilities may be assigned as needed.