Customer Engagement Specialist

1 week ago


Village of Williamsburg, United States Loyalty Automotive Group Full time
Position Overview

Are you seeking a rewarding career with opportunities for advancement? Loyalty Automotive Group is a reputable and expanding network of automotive dealerships. We are currently in search of a dedicated, organized, and customer-oriented BDC Representative.

Key Responsibilities
  • Manage incoming phone communications and facilitate the scheduling for sales and service teams.
  • Follow up with customers regarding online inquiries and service requests.
  • Provide accurate information to customers based on their inquiries and requirements.
  • Maintain necessary documentation and records efficiently.
  • Perform additional tasks as required.
Qualifications
  • Previous experience in customer service is essential.
  • Exceptional verbal and written communication abilities.
  • Self-driven, goal-oriented, and capable of thriving in a dynamic environment.
  • Strong organizational and time management skills.
  • Proficient in utilizing various computer and telephone software applications.
  • Outstanding customer service aptitude.
  • Ability to quickly assimilate new information.
  • Experience in the automotive industry is advantageous.
Benefits

We offer a competitive compensation package that includes:

  • Medical and dental coverage
  • 401k plan
  • Paid vacation time
  • Continuous training and professional development
  • Opportunities for career advancement


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