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Customer Service Specialist in Collision Repair
2 months ago
Loyalty Collision, a member of the expanding Loyalty Automotive Group, is seeking a committed customer service expert to enhance our operations.
This role involves guiding clients through the repair journey, both via phone and face-to-face interactions, while providing essential administrative assistance to our collision repair center.
Key Responsibilities:- Deliver outstanding customer service throughout the repair process.
- Manage inquiries from walk-in clients and phone calls.
- Assist in scheduling repairs and preparing cost estimates as necessary.
- Facilitate effective communication among customers, team members, and vendors to ensure accurate and timely repairs.
- Support vehicle drop-offs, coordinate customer transportation, and handle necessary documentation.
- Perform additional related tasks as required.
Compensation and Benefits:
Loyalty Automotive provides a competitive compensation package for full-time employees, which includes:
- 401K/Profit Sharing
- Health and Dental Insurance
- Paid Vacation and Sick Leave
- Opportunities for Career Advancement
Candidates should possess prior experience in a customer service role, with automotive knowledge considered advantageous.
Essential Skills:- Exceptional customer service abilities and effective interpersonal skills.
- Team-oriented mindset with strong communication capabilities.
- Proficient in multitasking and prioritizing tasks efficiently.
- Strong organizational skills.
- Must be at least 18 years old.
- Possess a clean and valid driver's license.