Customer Service Banking Specialist
2 weeks ago
Become a Part of Our Team as a Customer Service Banking Specialist at First Bank & Trust
POSITION OVERVIEW
The Customer Service Banking Specialist is essential in providing exceptional service to our clients, managing transactions, sales, and various banking services. This role involves executing account transactions and surpassing customer expectations while addressing their financial requirements. The Specialist also aims to boost the profitability of the banking center.
WHAT WE VALUE IN CANDIDATES
Our ideal Customer Service Banking Specialist:
- Enjoys engaging with clients and supporting them with their everyday financial transactions.
- Is adept at identifying sales opportunities through attentive listening.
- Values building rapport with clients to comprehend their needs, enhancing service quality, and contributing to business expansion.
- Exhibits meticulous attention to detail and possesses a robust understanding of retail banking products and services.
KEY RESPONSIBILITIES
- Serve as the primary contact for clients upon their arrival at the bank.
- Ensure the cash drawer is accurate and balanced at the beginning and conclusion of each shift.
- Efficiently and accurately handle all teller transactions.
- Assist in the establishment of new accounts and the processing of loan applications.
- Promptly address client inquiries and requests.
- Meet personal sales and customer service goals to support overall branch objectives.
ESSENTIAL QUALIFICATIONS
A successful Customer Service Banking Specialist typically possesses:
- A High School Diploma or equivalent.
- 1-3 years of experience in cash handling and customer service.
- Demonstrated ability to multitask and manage time effectively.
- Accuracy in cash counting and balancing.
- Comprehensive knowledge of and adherence to bank policies and procedures.
EMPLOYEE BENEFITS
- Comprehensive insurance coverage, including health, dental, vision, and disability options.
- Generous paid time off, including holidays.
- 401(k) retirement plan with employer matching.
- Opportunities for tuition reimbursement and student debt assistance.
- Access to Employee Assistance Program, Perkspot employee discounts, and more.
- Incentive bonus structure in place.
Salary Range: $22.62 per hour
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