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Customer Service Specialist for Collision Repair

2 months ago

Village of Williamsburg, United States Loyalty Automotive Group Full time
Job Overview

Loyalty Collision, a key player in the expanding Loyalty Automotive Group, is seeking a committed customer service expert to enhance our operations.

Position Summary:
As a vital member of our collision repair center, you will assist clients throughout the repair journey, both via phone and in person. Your role will encompass various administrative tasks that support the daily functions of our facility.

Key Responsibilities:
1. Deliver outstanding customer service to all clients.
2. Manage inquiries from walk-in customers and phone calls.
3. Assist in scheduling repairs and preparing cost estimates as necessary.
4. Communicate effectively with customers, colleagues, and vendors to ensure seamless repair processes.
5. Aid in vehicle drop-offs, coordinate customer transportation, and handle necessary paperwork.
6. Perform additional related tasks as required.

Benefits:
Loyalty Automotive provides a competitive compensation package for full-time employees, which includes:
- 401K/Profit Sharing
- Health and Dental Insurance
- Vacation and Sick Leave
- Opportunities for Career Advancement

Qualifications:
To be considered for this role, prior experience in a customer service capacity is essential, while automotive knowledge is advantageous.

Required Skills:
- Exceptional customer service abilities and proficiency in managing customer interactions.
- Strong communication skills and a collaborative mindset.
- Capability to multitask and prioritize effectively.
- Excellent organizational skills.
- Must be at least 18 years old.
- A clean and valid driver's license is mandatory.