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Customer Engagement Specialist

2 months ago

Village of Williamsburg, United States Loyalty Automotive Group Full time
Job Overview

We are seeking a dedicated and organized BDC Representative to enhance our customer engagement efforts at Loyalty Automotive Group. This role is essential in managing incoming communications and ensuring a seamless experience for our clients.

Key Responsibilities
  • Handle incoming phone inquiries and manage the scheduling for sales and service teams.
  • Follow up with customers regarding their online inquiries.
  • Provide detailed information to customers based on their specific questions and requirements.
  • Maintain accurate records and manage necessary documentation.
  • Perform additional tasks as required to support the team.
Qualifications
  • Previous experience in customer service is preferred.
  • Exceptional verbal and written communication abilities.
  • Self-driven and goal-oriented with the capacity to thrive in a dynamic environment.
  • Strong organizational skills and effective time management.
  • Proficient in using various computer and telephone software applications.
  • Demonstrated customer service excellence.
  • Ability to quickly assimilate new information.
  • Experience in the automotive industry is advantageous.
Benefits

We offer a competitive compensation package that includes:

  • Medical and dental coverage
  • 401(k) plan
  • Paid vacation time
  • Ongoing training and professional development
  • Opportunities for career advancement