Technical Business Solutions Specialist

4 weeks ago

Charlotte, North Carolina, United States CRC Insurance Services, Inc. Full time
Job Description

We are seeking a highly skilled Technical Business Solutions Specialist to join our team at CRC Insurance Services, Inc. This role will be responsible for providing technical support and guidance to business stakeholders, as well as analyzing and improving business processes to increase efficiency and productivity.

Key Responsibilities
  • Participate in requirements gathering activities to understand business needs and provide technical solutions
  • Work closely with business stakeholders to understand business processes and strategies
  • Establish project and work requests requirements using document, business process, and workflow analysis
  • Plan, elicit, capture, analyze, and validate business, functional, and/or technical requirements
  • Participate in or facilitate requirements elicitation sessions and walkthroughs
  • Perform current state analysis of existing business systems, applications, and functions
  • Prepare user interface diagrams, business process, and workflow diagrams in support of small work requests (enhancements) or large-scale projects
  • Develop and maintain effective working relationships with business process owners and other stakeholders to develop acceptance criteria and a plan to facilitate user acceptance testing of a solution that meets the business requirements
  • Attend project status meetings and provide regular updates to the project teams through regular presentations, status reports, and meeting minutes
  • Develop understanding of core systems, applications, and technical
Requirements
  • Associate's degree in Information Technology-related field, or equivalent education and related training
  • Two years of information technology experience with significant experience in software development
  • Two years of experience as a business analyst or related role/experience, with experience in one or more of the following areas: Project Management, Business Process Management, Relationship Management, Business Operations, or Quality Management
  • Ability to work independently or as a member of a team
  • Experience with traditional Waterfall SDLC and/or Agile/Lean methodologies work requests/project requirements
  • Strong presentation, verbal, and written skills
  • Ability to manage multiple concurrent projects, activities, and tasks under time constraints
  • Ability to effectively interface with staff at all levels
  • Exceptional communication, teamwork, and influencing skills that foster a collaborative and continuous-improvement environment
  • Strong ability to resolve conflicts, excellent facilitation, and organizational skills
  • Strong critical and analytical thinking and problem-solving skills
  • Demonstrated proficiency in basic computer applications, such as Microsoft Office software products
  • Knowledgeable of core business functions, processes, and workflows associated with assigned business areas and projects
Preferred Qualifications
  • Strong preference for someone with experience in the Property and Casualty Insurance industry
  • Project Management skills are a plus, minimally experience tracking and keeping projects moving
  • Experience with API integration
  • Experience working on multiple projects at the same time
  • An understanding of current trends in technology
  • Ability to read, analyze, and interpret technical data
  • Proficient in the use of Microsoft Visio
Working Conditions

Sitting: Constantly (More than 50% of the time)

Standing: Occasionally (Less than 25% of the time)

Walking: Occasionally (Less than 25% of the time)

Visual/Audio/Speaking: Able to access and interpret client information received from the computer and able to hear and speak with individuals in person and on the phone.

Manual Dexterity/Keyboarding: Able to work standard office equipment, including PC keyboard and mouse, copy/fax machines, and printers.

Availability: Able to work all hours scheduled, including overtime as directed by manager/supervisor and required by business need.

Benefits: All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits, though eligibility for specific benefits may be determined by the division of TIH Insurance offering the position.

TIH offers medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax-preferred savings accounts, and a 401k plan to teammates.

Teammates also receive no less than 10 days of vacation (prorated based on date of hire and by full-time or part-time status) during their first year of employment, along with 10 sick days (also prorated), and paid holidays.

For more details on TIH's generous benefit plans, please visit our site.

Depending on the position and division, this job may also be eligible for TIH's defined benefit pension plan, restricted stock units, and/or a deferred compensation plan.

As you advance through the hiring process, you will also learn more about the specific benefits available for any non-temporary position for which you apply, based on full-time or part-time status, position, and division of work.

CRC supports a diverse workforce and is an Equal Opportunity Employer that does not discriminate against individuals on the basis of race, gender, color, religion, citizenship or national origin, age, sexual orientation, gender identity, disability, veteran status or other classification protected by law.

CRC is a Drug Free Workplace.

EEO is the Law (Pay Transparency Nondiscrimination Provision E-Verify (

Join CRC Group, a leader in specialty wholesale insurance, and take your career to new heights. We're a dynamic team dedicated to innovation, collaboration, and excellence.

Why CRC Group?

  • Growth: Advance your career with our learning and leadership development programs.
  • Innovation: Work in a forward-thinking environment that values new ideas.
  • Community: Be part of a supportive team that celebrates success together.
  • Benefits: Enjoy competitive compensation, health benefits, and retirement plans.

We seek passionate individuals who thrive in a fast-paced, collaborative environment. If you value integrity and are driven to succeed, CRC Group is the place for you.

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