Technical Support Specialist for Connectivity Solutions

3 weeks ago


Charlotte, North Carolina, United States Blue Star Partners, LLC Full time

Job Title:
Technical Support Specialist for Connectivity Solutions

Location:
Primarily Remote – Must be local to the region

Job Summary:
We are seeking a skilled Technical Support Specialist to join our team at Blue Star Partners, LLC. As a Technical Support Specialist for Connectivity Solutions, you will be responsible for providing technical support and assistance to customers in the implementation of POC Link cloud server and software upgrades with our ID NOWTM instrumentation.

Key Responsibilities:
• Monitor e-mail, web, and phone intake channels to respond to customer inquiries
• Answer product-related questions, including implementation and troubleshooting
• Capture data for customer interactions and performed tasks in the customer relationship management (CRM) system
• Identify needs that require further consultation with customers and escalate complex questions and issues to the Technical Services or Technical Consultant and Management teams as required

Requirements:
• Associates degree in IT-related fields
• Minimum of 3 years of experience
• Competent in computer operation, including Microsoft Teams, Word, Excel, PowerPoint, and Outlook, in addition to PDF files
• Competent in cloud network and server utilization practices
• Proficient in cybersecurity practices
• Familiar with common firewall resolution practices
• Competent in routers, switches, ethernet ports, and Wi-Fi bridges configuration
• Familiar and understands most routing protocols with WAN/LAN networks and TCP/ICP Infrastructure
• Ability to work with a diverse team on multiple tasks as an individual contributor in a fast-paced, changing environment
• Ability to leverage and/or engage others to accomplish tasks and projects
• Multitasks, prioritizes, and meets deadlines in a timely manner
• General understanding of sales, customer service, and consulting functions
• Strong organizational and follow-up skills
• Excellent verbal and written communication skills and attention to detail
• Demonstrated ability to carry out assignments with minimal guidance in an accurate, dependable manner
• Familiarity with Salesforce CRM
• Previous experience in medical facilities, with customer-facing support


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