Technical Business Solutions Analyst

3 weeks ago


Charlotte, North Carolina, United States Lorven technologies Full time

Job Title: Technical Business Solutions Analyst

Location: Onsite

Job Description

  • Expertise in IVR systems and Conversational AI platforms is required for this role.
  • Responsibilities include creating business documentation such as BRDs, functional specs, and process flows.
  • Strong integration skills involving telecom platforms (e.g., billing systems, BSS, CRM) are necessary.
  • Collaboration with stakeholders to gather, document, and analyze business requirements is essential.
  • Proficiency in working closely with telecom and IVR systems is required.
  • Experience with system integration and telecom platforms is a must.
  • Conversation AI is a plus for this role.
  • Developers with a technical background and willing to work in a BA/PM capacity will also be considered.

Key Responsibilities:

  • Expertise in IVR systems and Conversational AI platforms
  • Creating business documentation
  • Integration involving telecom platforms
  • Collaboration with stakeholders
  • Proficiency in working closely with telecom and IVR systems
  • Experience with system integration and telecom platforms
  • Conversation AI
  • Developers with a technical background


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