Business Operations Assistant

7 days ago


Kalamazoo, Michigan, United States NR Consulting Full time

Job Title: Customer Service Administrator

Job Summary:

We are seeking a highly skilled and experienced Customer Service Administrator to join our team at NR Consulting. As a key member of our operations team, you will be responsible for providing exceptional customer service, administrative support, and business operations assistance to our clients.

Key Responsibilities:

  • Customer Service:
    • Respond to customer inquiries and resolve issues in a timely and professional manner.
    • Provide accurate and helpful information to customers, either in person, via phone, or via email.
    • Escalate complex issues to senior management as needed.
  • Administrative Support:
    • Provide administrative support to the operations team, including data entry, document preparation, and filing.
    • Assist with the preparation of reports, presentations, and other business documents.
    • Maintain accurate and up-to-date records and files.
  • Business Operations:
    • Assist with the coordination of business operations, including scheduling, travel arrangements, and meeting planning.
    • Provide support with budgeting, forecasting, and financial analysis.
    • Develop and implement process improvements to increase efficiency and productivity.

Requirements:

  • Education:
    • Bachelor's degree in Business Administration, Marketing, or a related field.
  • Experience:
    • Minimum of three years of increasing complexity of administrative duties related office experience.
  • Skills:
    • Excellent communication and interpersonal skills.
    • Strong organizational and time management skills.
    • Proficient in Microsoft Office Suite, including Excel, Word, and PowerPoint.
    • Ability to work effectively in a team environment.

Working at NR Consulting:

We offer a dynamic and supportive work environment, with opportunities for professional growth and development. If you are a motivated and detail-oriented individual with a passion for customer service and business operations, we encourage you to apply for this exciting opportunity.



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