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Landscape Client Relations Manager

2 months ago

Kalamazoo, Michigan, United States Business Resources One Full time
Job Overview

Position: Landscape Client Relations Manager / Customer Retention Expert

The Landscape Client Relations Manager / Customer Retention Expert is essential in setting our company apart from competitors and fulfilling our customer satisfaction and retention goals. As the primary liaison for clients, you will be responsible for ensuring client contentment, enhancing retention, and maximizing revenue from each client.

About Us
A family-owned enterprise based in Kalamazoo, MI, established over three decades ago, focused on nurturing enduring relationships.

Key Responsibilities

  • Serve as the main point of contact for clients
  • Improve overall customer experience
  • Boost client retention rates
  • Proactively address and resolve quality concerns
  • Spot and promote upsell opportunities
  • Handle customer inquiries and issues
  • Perform additional tasks as required to meet company goals

Ideal Candidate Requirements

  • Relevant experience in the landscaping industry
  • Knowledge of landscaping elements such as plants, trees, turf, and hardscaping
  • Ability to proactively identify quality issues on properties
  • Skill in recognizing upsell opportunities
  • Excellent written and verbal communication abilities
  • Personable and enjoyable to work with for clients and colleagues
  • Strong problem-solving skills
  • Professional representation of the company
  • Highly organized and self-sufficient
  • Willingness to work with minimal supervision
  • Fit within a family-oriented and friendly work environment
  • Must be able to pass a drug test

Compensation and Benefits

  • Competitive base salary with bonus potential
  • Company-provided vehicle
  • Comprehensive health, dental, vision, and life insurance
  • 401(k) plan with matching contributions
  • Paid time off
  • Profit-sharing opportunities

This description serves as a general overview and is not intended to encompass all responsibilities or qualifications.

Business Resources One specializes in talent acquisition for service industries, partnering with clients nationwide to recruit skilled and promising individuals for various roles. We conduct searches for crew-level, professional, and executive positions, all of which are permanent direct hires. Our team is dedicated to delivering an exceptional candidate experience and assisting you in finding your ideal team.

If you don't find what you're looking for, share a bit about yourself, and we may be able to assist you now or in the future. We have extensive networks and connections across the country.