Patient Support Representative
2 weeks ago
Sequence Health is dedicated to enhancing patient conversion solutions for healthcare organizations. Our core values focus on the continuous improvement of the patient healthcare experience. We take pride in recruiting team members who can work autonomously while also valuing teamwork and a commitment to ongoing learning and development. We believe you embody these qualities and are eager to welcome you to our team to help make a positive impact on patients and their families.
We currently have openings for Contact Center Representatives.
We are seeking Experienced Representatives to fill full-time shifts, with a compensation of $14 per hour.
We are looking for enthusiastic individuals ready to enter the healthcare sector. As a member of our Contact Center Team, you will provide personalized customer service support to patients across the United States. Key responsibilities include engaging with patients via phone, documenting patient interactions, and collaborating effectively with patients and providers to enhance patient care.
We are interested in candidates who can work independently while also enjoying teamwork and a commitment to continuous learning and growth. Various shifts are available.
Ideal candidates for this role:
- Exemplary customer service skills
- Able to manage multiple tasks in a fast-paced environment
- Maintain composure and professionalism under pressure
- Proficient in computer usage and navigating web-based applications
- Promptly answer calls in a courteous and professional manner
- Accurately gather and input demographic information into electronic medical records
- Respond to inquiries and provide additional information as needed to ensure patient-focused service and a positive representation of the organization
- Support and advocate for changes in call flow processes and communication services, suggesting improvements and participating in organized efforts to enhance service levels
- Meet and exceed call volume standards
- Comply with all HIPAA regulations
- Adhere to all Sequence Health policies
- Direct calls to appropriate departments as necessary
- Exercise sound judgment in managing calls, particularly with distressed patients
- Recognize when to escalate calls to physicians, practice managers, or triage nurses
- Make reminder calls as needed
- Assist with rescheduling appointments when required
- Provide support with callbacks and other projects as call volume allows
- Perform other related duties as assigned by supervisors or managers
- 1+ years of experience in healthcare, sales, or customer service, preferably in a contact center setting
- 1+ years of call center experience preferred
- 1+ years of experience in a medical or healthcare environment preferred
- Previous experience in medical scheduling preferred
- Proficient in Microsoft Office Suite (Excel, Word, and Outlook) and internet navigation
- Ability to manage confidential and sensitive information
- Capability to thrive in a call center environment: work efficiently and multitask
- Ability to multitask using various systems and multiple monitors simultaneously
- Proficient with technology, software applications, and phone systems
- Exceptional verbal and written communication skills - proactive and positive, collaborates effectively with others to identify opportunities for improvement
- Immigration or work visa sponsorship will not be provided
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