Customer Service Support Representative- Onsite

1 month ago

Birmingham, Alabama, United States Labcorp Full time

LabCorp is seeking a Customer Service Support Representative to join our team in Birmingham, AL.

Schedule: Monday - Friday 8:00am - 4:30pm.

  • Act a liaison between LabCorp, the customer base and patients
  • Resolve routine customer requests with products or services via inbound, outbound calls, or the Internet
  • Speak with customers in a courteous, friendly, and professional manner using protocol procedures
  • Inquire, clarify, and confirm customer requirements and understanding of the solution
  • Provide additional customer education and information as needed
  • Qualify and establish inbound new customers requesting LabCorp's products and services
  • Work in multiple databases to research complex issues and questions
  • Notify clients of test results in a timely and accurate manner
  • Review test forms for accuracy and report any discrepancies
  • Participate in activities designed to improve customer satisfaction and business performance
  • Perform administrative support for medical record management, CRM data maintenance, and internal records to assure HIPAA compliance
  • Receive and sort clinical lab specimens
  • Prepare specimens for testing and analysis
  • Scan and/or data entry of specimen and patient information
  • Ensure all lab equipment is working properly and perform minor instrumentation maintenance
  • Troubleshoot any specimen related issues
  • Replenish test bench supplies as needed
  • Maintain a clean and safe work environment
  • Complete record logs and other administrative duties as requested
  • Follow all Standard Operating Procedures to ensure safety and quality standards

Requirements:

  • High School Diploma or equivalent
  • Experience in a laboratory environment is preferred
  • Comfortability with handling biological specimens
  • Ability to accurately identify specimens
  • Basic computer and data entry skills
  • Strong communication skills; written and verbal
  • Ability to work independently or within a team environment
  • Well organized and a high level of attention to detail
  • Ability to sit and/or stand for extended periods of time
  • Must pass a standardized color blindness test

Benefits: All job offers will be based on a candidate's skills and prior relevant experience, applicable degrees/certifications, as well as internal equity and market data. Regular, full-time or part-time employees working 20 or more hours per week are eligible for comprehensive benefits including: Medical, Dental, Vision, Life, STD/LTD, 401(K), ESPP, Paid time off (PTO) or Flexible time off (FTO), Commissions, and Company bonus where applicable. For more detailed information, please click here.

Labcorp is proud to be an Equal Opportunity Employer:

As an EOE/AA employer, Labcorp strives for diversity and inclusion in the workforce and does not tolerate harassment or discrimination of any kind. We make employment decisions based on the needs of our business and the qualifications of the individual and do not discriminate based upon race, religion, color, national origin, gender (including pregnancy or other medical conditions/needs), family or parental status, marital, civil union or domestic partnership status, sexual orientation, gender identity, gender expression, personal appearance, age, veteran status, disability, genetic information, or any other legally protected characteristic. We encourage all to apply. If you are an individual with a disability who needs assistance using our online tools to search and apply for jobs, or needs an accommodation, please visit our accessibility site or contact us at Labcorp Accessibility.

For more information about how we collect and store your personal data, please see our Privacy Statement.

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