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Patient Care Support Specialist
2 months ago
Job Title: Customer Service Specialist
Overview
As a Customer Service Specialist, you will be responsible for managing incoming communications and providing assistance to both existing and prospective patients regarding their billing questions, general inquiries, and service requests in a timely and effective manner.
Key Responsibilities
- Address patient inquiries by delivering precise information promptly.
- Leverage available resources to resolve patient questions or issues.
- Investigate and resolve patient concerns by implementing suitable solutions.
- Keep thorough records in the customer service database.
- Prioritize and reroute calls to the appropriate personnel.
- Identify and communicate trends in patient inquiries to management.
- Assess processes and recommend enhancements as necessary.
Additional Responsibilities
- Carry out other tasks as assigned.
- Aid in managing high call volumes by ensuring professional handling of customer inquiries.
Qualifications
Ideal candidates will have prior experience in customer service within a call center environment, strong attention to detail, proficiency in computer software, excellent verbal communication skills, and the ability to collaborate effectively within a team.
Educational Background
- High School diploma or equivalent
- 1-3 years of experience in a call center customer service role
Work Environment
This position is based in an office setting that requires prolonged periods of sitting and computer use. The role involves frequent telephone communication in a moderately noisy environment. Attention to detail and the ability to maintain focus are essential for success.
