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Client Support Representative

2 months ago

Birmingham, Alabama, United States Afcprimed Full time

Client Support Representative

Department: Claims Management Company: Afcprimed

Overview

The Client Support Representative is responsible for managing all incoming communications and addressing inquiries from current and potential patients regarding billing, general questions, internal service requests, and complaints.

Key Responsibilities

  1. Respond to patient inquiries by determining the needed information; researching, locating, and delivering accurate information.
  2. Utilize available resources to find suitable solutions to patient questions, concerns, or issues.
  3. Handle and resolve patient concerns by identifying the issues; researching and exploring answers and alternative solutions; implementing resolutions; and escalating unresolved issues.
  4. Maintain the call center database by accurately documenting all relevant information.
  5. Prioritize all calls and direct them to the appropriate personnel.
  6. Identify, document, and notify the supervisor of trends in patient communications.
  7. Evaluate existing processes and suggest improvements when necessary.

Additional Responsibilities

Perform other duties as assigned, including assisting with overflow customer service calls by providing courteous and accurate resolutions to customer inquiries and concerns.

Qualifications

Preferred experience in a call center customer service role. Strong attention to detail and accuracy. Proficient in computer applications, with good data entry skills and phone etiquette. Excellent communication, listening, and problem-solving abilities. Ability to work collaboratively in a team environment while managing multiple tasks simultaneously. Project a professional image through all interactions.

Educational Background

High School diploma required.

1-3 years of relevant experience in a call center customer service setting.