Customer Care Associate

1 week ago


Houston, Texas, United States Tucci Learning Solutions Full time

Job Location: Remote

Education Level: High School

Core Values:

  • Enthusiastic: Embodies the company's mission and culture.
  • Dedicated: Committed to achieving objectives and completing tasks.
  • Reliable: Consistently dependable in all responsibilities.
  • Outstanding Service: Goes above and beyond in service expectations.
  • Quick Response: Promptly addresses and acknowledges all inquiries.

At Tucci Learning Solutions, we specialize in providing educational resources and support to various sectors. Our mission is to empower our team to deliver exceptional service in every interaction while upholding our core values.

The Customer Support Center Representative is essential in fulfilling our mission and achieving our objectives. In this role, you will be responsible for managing customer calls and assisting clients, the sales team, and branch personnel. Your responsibilities will include processing orders for HVAC products and supplies, managing warranty returns and credits, and addressing customer inquiries regarding our offerings.

Key Responsibilities:

  • Handle a high volume of customer communications in a fast-paced service-oriented environment.
  • Provide customer support related to sales and services across all locations.
  • Perform additional tasks as required to support the Sales and Operations functions.
  • Establish and maintain effective working relationships with both internal and external customers.
  • Assist front counter personnel as needed.

Qualifications:

  • Bi-lingual candidates are highly preferred.
  • Punctual and reliable.
  • Prior experience in HVAC is advantageous.
  • Strong attention to detail.
  • Familiarity with Prophet 21 is a plus.
  • Commitment to delivering excellent customer service.
  • Exceptional written and verbal communication skills.
  • Ability to prioritize tasks and manage multiple responsibilities effectively.
  • Proficient in Microsoft Excel, Word, and Outlook.
  • Ability to sit for extended periods.
  • Basic math skills (addition, subtraction, multiplication, and division).

Educational Requirements:

A high school diploma or equivalent is required, along with at least six months of sales and/or HVAC experience. A basic understanding of air conditioning and heating is necessary, along with excellent interpersonal and communication skills.

Join us at Tucci Learning Solutions and experience a supportive work environment that values your contributions and offers a comprehensive benefits package.



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