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Customer Service Associate

2 months ago

Houston, Texas, United States Conn's Full time
Job Summary

Conns is seeking a highly motivated and customer-focused Sales Associate to join our team. As a Sales Associate, you will be responsible for promoting Conns products and financing options through excellent customer service.

Key Responsibilities
  • Provide face-to-face assistance to customers through the buying process, including merchandise selection, payment, finance options, pick-up, and deliveries.
  • Complete daily telephone calls to existing and potential customers to generate new sales and promote business services.
  • Support colleagues and contribute to a positive and team-focused environment.
  • Assist with merchandising and in-store setup, including moving, building, cleaning, and maintaining showroom components.
  • Deliver superior customer service as per company standards.
  • Maintain awareness of current advertised merchandise and promotions.
  • Collaborate with external and internal partners to identify and resolve customer issues.
  • Develop and maintain sales materials and product knowledge across a wide range of categories.
  • Establish and maintain current customer and potential customer relationships.
  • Deliver on key metrics and sales goals set by the company.
  • Maintain confidentiality and comply with all credit policies, procedures, and government regulations.
  • Maximize each sales opportunity by offering all applicable services, products, and attachments during all customer interactions.
  • Perform all job functions with a high degree of integrity and honesty.
  • Follow Conns 5 Steps of the Sale for all transactions per company guidelines.
Requirements
  • Reading, writing, and arithmetic skills.
  • High School Diploma, GED, or equivalency.
Preferred Qualifications
  • Appliance, Furniture, or Electronic sales experience.
  • Customer Service background.
  • Experience within a retail organization.
Skills and Abilities
  • Strong interpersonal and communication skills.
  • Outgoing, engaging, and passionate demeanor willing to interact with customers both in person and over the phone.
  • Must be goal-oriented and self-motivated, organized, and detail-oriented.
  • Welcoming and helpful attitude toward customers and other associates.
  • Ability to listen, convey a product's benefits, exude confidence, and self-assuredness to all customers.
  • Able to multi-task and shift priorities as required.
  • Maintaining a professional appearance and providing a positive company image to the public.
  • Thorough follow-up and negotiation skills.
  • Ability to overcome objections and influence customer behavior.
  • Learn and adapt to current technology needs.
  • Work both independently and with a team.
  • Coachable and open to feedback.
  • Able to learn selling skills and operate company programs.
  • Willingness to work a flexible schedule, including nights, weekends, and holidays.