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Customer Care Associate

2 months ago

Houston, Texas, United States Dalwadi Hospitality Management Full time

Position Overview:
Join our esteemed team at Dalwadi Hospitality Management as a Front Desk Associate, where you will play a pivotal role in delivering outstanding guest services. This position is ideal for individuals who are enthusiastic about hospitality and possess a strong commitment to customer satisfaction.

Key Responsibilities:

  • Welcome guests with a warm and friendly demeanor, ensuring a pleasant check-in experience.
  • Efficiently manage the check-in and check-out processes, including room assignments and payment collections.
  • Respond to guest inquiries and provide insightful recommendations to enhance their stay.
  • Address guest service requests promptly and professionally, maintaining high standards of service.
  • Keep accurate records of room availability and guest accounts to ensure smooth operations.

Qualifications:

  • Exceptional customer service skills and a passion for hospitality.
  • Strong communication abilities, both verbal and written.
  • Detail-oriented with the ability to multitask effectively.
  • Proactive and able to work both independently and collaboratively.

Benefits:
We offer a comprehensive benefits package that includes:

  • Paid time off
  • Health, dental, and vision insurance
  • Employee discounts
  • Opportunities for professional growth within the hospitality sector

At Dalwadi Hospitality Management, we pride ourselves on creating memorable experiences for our guests and fostering a supportive environment for our team members. If you are ready to embark on a rewarding career in hospitality, we invite you to explore this opportunity.