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Customer Care Associate

2 months ago

Houston, Texas, United States Old Dominion Freight Full time

Position Overview:

We are seeking a dedicated Customer Service Representative to become a vital part of our team at Old Dominion Freight Line. This role is essential in delivering outstanding customer support within our service center, while also collaborating with colleagues in a dynamic, high-volume call environment.

Key Responsibilities:

  • Manage incoming calls and emails with professionalism and efficiency.
  • Provide general customer assistance, including rate quotations, sales proposals, shipment tracking, and guidance on completing shipping documents.
  • Address customer inquiries and resolve issues promptly.
  • Deliver exceptional service to both internal and external clients.
  • Assist with various office tasks such as mailing, filing, and document copying as needed.
  • Digitally archive important documents like Bills of Lading and Delivery Receipts into our system.

Qualifications:

  • High School diploma or equivalent is preferred.
  • A minimum of one year of experience in customer service, ideally within the transportation sector.
  • Strong attention to detail and organizational skills.
  • Excellent verbal and written communication abilities.
  • Proficient in Microsoft Office applications.
  • Experience with AS400 systems is a plus.
  • Ability to manage multiple tasks and priorities in a fast-paced setting.
  • Quick learner with a demonstrated capacity for adapting to new systems and processes.

Join Our Team:

As a full-time member of the Old Dominion family, you will have access to a comprehensive benefits package, including:

  • Health, Dental, and Vision Insurance
  • Short and Long-Term Disability Coverage
  • Flexible Spending Accounts
  • 401(k) Retirement Savings Plan
  • Wellness Programs
  • Access to Credit Union Services, Vacation, and Holidays

Old Dominion Freight Line, Inc. is committed to fostering a diverse and inclusive workplace. We welcome all qualified applicants without regard to race, color, religion, sex, national origin, gender identity, sexual orientation, age, disability, or any other characteristic protected by applicable law.