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Customer Care Associates

2 months ago

Houston, Texas, United States Percepta Full time

Job Title: Customer Service Representatives

Company: Percepta

Overview: As a vital member of our team, you will contribute to delivering exceptional service across various markets. In the role of a Customer Service Representative (CSR), you will play a key part in crafting and providing outstanding customer experiences while embracing a distinctive company culture.

Key Responsibilities:

  • Efficiently manage and resolve customer inquiries and general questions, utilizing available resources and tools to ensure prompt and effective service.
  • Employ soft skills to build rapport with customers, identifying both expressed and unexpressed needs to offer informed recommendations.
  • Utilize strong active listening abilities to diagnose customer issues and guide them towards resolution, ensuring clarity and understanding throughout the interaction.
  • Maintain professionalism in verbal communication, providing grammatically correct responses to inquiries and educating customers on products and services.
  • Document all customer interactions accurately in the CRM system to maintain a comprehensive history of customer engagements.
  • Collaborate with various departments to enhance customer experience and address service challenges.
  • Participate in team meetings, training sessions, and focus groups as scheduled to foster continuous improvement.
  • Assist team members and contribute to a supportive work environment.

Qualifications:

  • High school diploma or GED required.
  • Minimum of one year of experience in customer service.
  • Preferred experience in Customer Service, Hospitality, or Sales.
  • Strong verbal and written communication skills, with a focus on customer interaction.
  • Ability to manage multiple tasks and work efficiently under pressure.
  • Proficient in Microsoft Office and CRM systems.

Compensation: We offer competitive compensation and a comprehensive benefits package designed to support your physical, mental, and financial well-being.