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Customer Care Associate

2 months ago

Houston, Texas, United States Complete Medical Supply Full time
Job Overview

Company Background:

Complete Medical Supply is a reputable provider of home health medical equipment. We specialize in offering essential medical products, including oxygen systems, mobility aids, and orthopedic supplies, to our valued clientele.

Our workplace culture is friendly and collaborative, fostering strong relationships among our staff and customers. We seek an enthusiastic and sociable individual who thrives in a supportive environment.

Position Summary:

We are in search of a dedicated and customer-focused professional for the role of Customer Care Associate. This position is ideal for someone looking for a stable, long-term career with our organization. As a Customer Care Associate, you will be instrumental in providing exceptional sales and customer service within our retail setting.

This role presents an excellent opportunity to excel in a vibrant atmosphere and contribute significantly to our company's success. You will have the chance to work closely with management and advance towards leadership roles within the store.

Our team plays a crucial role in enhancing the lives of individuals in our community by ensuring they have access to necessary medical supplies for their loved ones.

Key Responsibilities:

  • Fluency in Spanish is essential
  • Prior experience in customer service is mandatory
  • Familiarity with medical supplies is advantageous but not required
  • Exceptional verbal and written communication skills
  • Ability to interact with customers professionally and courteously
  • Skilled in processing sales transactions, including upselling and cross-selling
  • Strong sales acumen, with the ability to guide customers and finalize sales
  • Experience in operating a cash register and managing financial transactions accurately
  • Deliver outstanding customer service by addressing inquiries and ensuring satisfaction
  • Maintain a tidy and organized retail space
  • Assist with inventory management, including restocking and conducting inventory checks
  • Collaborate with colleagues to meet sales goals and store objectives
  • Stay updated on product knowledge and industry developments to assist customers effectively
  • Comply with company policies and procedures, including safety and security standards

Work Schedule:

  • Monday (9am to 6pm)
  • Tuesday & Wednesday (9am to 5pm)
  • Thursday (Off)
  • Friday (9am to 5pm)
  • Saturday (10am to 5pm)
  • Sunday (Off)