Sales Account Executive

1 week ago

Fort Worth, Texas, United States Mariner Finance, LLC Full time

Are you a driven individual with a passion for customer engagement? If you are eager to embark on a rewarding career with a leading consumer finance organization known for its exceptional service and opportunities for advancement, then this position may be the perfect match for you.


Position Overview:
Sales Account Executive
Work Schedule:
This role may require weekend hours seasonally and as needed based on business demands.

This is a Full-Time, Non-Exempt position. The Company reserves the right to modify work schedules as necessary to meet operational needs.


Supervisory Duties:
None

Reporting Structure:
Reports to the Branch Manager

Key Responsibilities:

In this role, you will assist in branch operations by mastering the fundamentals of consumer finance and demonstrating your ability to meet or surpass individual sales and delinquency targets.

Your primary focus will be to support the branch's sales and collections initiatives through respectful, compassionate, and efficient customer service.

Prepare to embrace greater responsibilities as you progress in this role and continue your professional journey with Mariner Finance. Your essential duties will include:
  • Delivering outstanding customer service by proactively addressing issues, offering loan solutions tailored to customer needs, and enthusiastically presenting all available sales products.
  • Processing credit loan applications and analyzing financial information for both current and prospective customers.
  • Reaching out to customers with overdue balances to propose potential solutions and resolve delinquency.
  • Consistently achieving results by meeting or exceeding individual and branch sales goals.
  • Gaining knowledge of Federal, State, and Local Consumer laws to ensure compliance.
  • Managing a cash drawer, including processing payments and making daily deposits as required.
  • Performing additional tasks as needed based on market demand and branch staffing to ensure high-quality customer service.

Required Qualifications:
  • At least one (1) year of experience in a customer service or sales role.
  • High school diploma or equivalent.
  • Reliable transportation is necessary.
  • Strong written and verbal communication skills with the ability to effectively engage with customers and colleagues.
  • Proficient in Microsoft Office or similar software, with the capacity to learn financial services applications.
  • Ability to perform essential tasks accurately and promptly.
  • Proven problem-solving abilities and interpersonal skills in challenging situations.
  • Must obtain necessary licenses to sell insurance products offered by the branch.
  • Must perform work-related tasks at the designated branch location unless otherwise directed by the company.

Preferred Qualifications:
  • Experience in cash handling, sales, or collections.
  • Some college coursework.
  • Bilingual proficiency in Spanish and English.

Physical Requirements:

While fulfilling the responsibilities of this position, the employee is frequently required to sit for extended periods, reach with hands and arms, operate computer and phone systems, and communicate verbally.

The employee may occasionally need to move about and must be physically present in the office. Lifting or moving up to twenty (20) pounds may be necessary. Specific vision abilities required for this role include close vision and the ability to adjust focus.

This job description is not intended to be an exhaustive list of all activities, duties, or responsibilities required of the employee. Responsibilities may change or new ones may be assigned at any time without notice.


Compensation:
The hourly rate will be based on skills and experience. This position is also eligible for a competitive incentive program based on individual and company performance.

Benefits:
Mariner Finance provides a comprehensive benefits package to eligible employees, including:
  • Health Insurance with Health Savings Account (HSA) contributions, Flexible Spending Account (FSA), and Dependent Care FSA.
  • Vision and Dental Insurance.
  • Company-paid Basic Life, Long-Term Disability, and AD&D Insurance.
  • Voluntary worksite benefits such as Accident, Critical Illness, Hospital Indemnity, Short-Term Disability, Supplemental Life, and Supplemental AD&D Insurance.
  • 401(k) plan with Company Matching Contributions.
  • Paid Time Off, with full-time employees accruing a minimum of 120 hours annually.
  • 11 Paid Holidays.
  • Family and Medical Leave Act (FMLA).
  • Employee Assistance Program (EAP).
  • Paid Parental Leave.
  • Referral Incentives.
  • Education Assistance Program.
  • Complimentary Membership Plan.
  • Access to industry-specific training programs.
  • Additional benefits may be available based on role, including Relocation Assistance, Debt Assistance, Cell Phone Reimbursement, and Travel/Auto Reimbursement.

Equal Opportunity Employment:

Mariner Finance is an Equal Opportunity Employer and does not discriminate based on race, color, religion, creed, sex, gender, gender identity or expression, marital status, age, national origin, sexual orientation, familial or caregiver status, citizenship status, status as a victim of domestic violence, medical condition, genetic information, pregnancy, physical or mental disability, or status as a disabled or Vietnam era veteran.

Employees must be able to perform the essential duties/functions of the position satisfactorily, and reasonable accommodations will be made for employees with disabilities, absent undue hardship.

This is a drug/alcohol/smoke-free workplace.

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