Restaurant Operations Manager

2 weeks ago


Chicago, Illinois, United States EMA Full time
About EMA

EMA, located in Chicago's River North, is a Mediterranean restaurant that showcases Chef CJ Jacobson's lighter California style of cooking, highlighting local produce, unique spices, and ingredients.

Overview

EMA is Now Hiring a Restaurant Manager to oversee daily operations, with a strong focus on executing exceptional service alongside our front of house team. The ideal candidate will have 2+ years of restaurant management experience, skilled in developing guest rapport and leading teams.

Responsibilities
  • Run shifts and lead and direct the daily operations of a restaurant
  • Lead pre-shift meetings and participate in line, temperature, and cooler checks; oversee all closing manager duties including counting down the safe, reviewing labor sheets, and preparing nightly numbers email
  • Organize, run, and supervise smooth and efficient daily opening and closing shifts, ensuring an exceptional guest and employee experience
  • Provide guidance and leadership to hourly and management teams while fostering our Culture of Caring
  • Respond immediately and effectively to guest and employee needs and feedback
  • Assist GM in managing costs, driving sales, and growing the business in support of financial goals
  • Partner with GM and management team to interview, hire, onboard, train, supervise, and develop all BOH employees and teams as needed
  • Perform regular and ad hoc inventories of food, beverage, and restaurant supplies and track high-cost items; place food, beverage, and restaurant supply orders; and accept and inspect deliveries
  • Model and promote teamwork across all teams
  • Use tact and good judgment when dealing with challenges pertaining to guests, vendors, and employees, and respond with patience and courtesy
  • Work a variety of days and shifts (including early mornings, late nights, and weekends) at multiple sites with or without overnight travel, as needed
  • Move and lift up to 10 pounds, frequently move and/or lift up to 25 pounds, occasionally move and/or lift up to 50 pounds
Qualifications
  • 2+ years of restaurant management experience
  • Skilled in developing guest rapport
  • Skilled in leading teams


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