Customer Service Associate
1 week ago
Position Type: Full-time
Role SummaryRare Collectibles TV, LLC (RCTV) is seeking dedicated Full-Time Call Center Representatives to join our team. This position is located in our Call Center and is not remote. We are looking for individuals who can work full-time shifts from Thursday to Sunday, including evening shifts that typically start in the late afternoon and conclude by midnight.
- Thursday 3:30 PM – 12:00 AM
- Friday 1:30 PM – 10:00 PM
- Saturday 2:30 PM – 11:00 PM
- Sunday 3:30 PM – 12:00 AM
Growth Opportunities: This position offers potential for advancement within the department and the company. We prioritize recognizing and promoting strong performers from within our team.
The RCTV Call Center operates every day of the week, year-round. Employees should be prepared for a flexible schedule that may include late nights, early mornings, weekends, and holidays. Availability to work weekends is essential.
Key Responsibilities- Handle incoming calls from prospective customers.
- Assess customer needs and respond to inquiries in a professional and courteous manner.
- Collaborate with internal teams to enhance the customer experience.
- Provide information about various products featured in our televised programming.
- Ensure a positive customer experience throughout each interaction.
- Hourly wage of $18, plus incentive bonuses.
- Comprehensive benefits package including Medical, Dental, Disability, and Life insurance, paid vacation, paid holidays, 401(k), and company matching.
About You:
- You are the first point of contact for our customers and possess strong verbal and written communication skills.
- You can establish rapport with individuals from diverse backgrounds.
- You maintain a positive attitude and are eager to learn.
- You demonstrate excellent interpersonal skills and can adapt to changing situations while remaining calm and helpful.
- You have proficient data entry skills.
- You are committed to delivering exceptional customer service.
- Ability to sit and work at a computer for extended periods, as call volume may vary.
- Punctuality and reliability are essential in our enjoyable and casual work environment.
- Availability to work Saturday nights is required.
- A reliable means of transportation is necessary.
Established in 2014, RCTV is a television sales and e-commerce company specializing in rare and historical collectible coins. Our mission is to provide collectors worldwide with high-quality rare coins at competitive prices. We believe that knowledge is key to appreciating these historic treasures, and we strive to offer our customers an enlightening educational experience that connects them to their collectibles' history.
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