Customer Service Associate
1 week ago
Position Type: Full-time
About the RoleRare Collectibles TV, LLC (RCTV) is seeking dedicated Full-Time Customer Service Associates to join our dynamic team. This role is essential in providing exceptional service to our customers and is based in our operational center.
Work ScheduleWe are looking for individuals who can commit to the following shifts:
- Thursday 3:30 PM – 12:00 AM
- Friday 1:30 PM – 10:00 PM
- Saturday 2:30 PM – 11:00 PM
- Sunday 3:30 PM – 12:00 AM
As a Customer Service Associate, your primary duties will include:
- Handling incoming calls from prospective customers.
- Assessing customer needs and providing accurate information in a professional manner.
- Collaborating with internal teams to enhance the customer experience.
- Informing customers about our diverse range of products featured in our broadcasts.
- Ensuring a positive and efficient customer interaction.
We offer a competitive compensation package, including:
- Hourly wage of $18, along with performance-based bonuses.
- Comprehensive benefits including Medical, Dental, Disability, and Life insurance.
- Paid vacation and holidays, along with a 401(k) plan and company matching.
We are looking for individuals who possess:
- Strong verbal and written communication skills.
- The ability to connect with a diverse range of customers.
- A positive demeanor and eagerness to learn.
- Excellent interpersonal skills and adaptability in various situations.
- Proficient data entry capabilities.
- A commitment to delivering outstanding customer service.
Successful candidates will need to:
- Be comfortable working at a computer for extended periods.
- Exhibit punctuality and reliability in attendance.
- Be available to work on weekends.
- Have dependable transportation.
Established in 2014, RCTV specializes in television sales and e-commerce, focusing on rare and historical collectible coins. Our mission is to provide collectors worldwide with high-quality items at competitive prices, while also offering educational insights into the history and significance of each collectible.
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