Warranty Solutions Specialist

2 weeks ago


Warroad, Minnesota, United States Marvin Full time

Post Warranty Solutions Representative

Position Overview

The Post Warranty Solutions Representative plays a crucial role in promoting the "Pay for Service" revenue-generating program. This position involves effectively marketing products and services to customers whose warranties have expired.



Key Responsibilities

  • Advocate for the "Pay for Service" initiative.
  • Gather comprehensive and precise information to ensure the profitability of services.
  • Manage customer lead times and coordinate service scheduling.
  • Process quotes and orders efficiently.
  • Deliver exceptional customer service experiences.
  • Support the achievement of departmental performance objectives, particularly annual profitability targets, focusing on order processing, quoting, and pricing accuracy.
  • Contribute to the formulation of customer support strategies and plans.


Compensation Details

The salary range for this position is between $26 - $27 per hour.



Qualifications

  • Proficient in all Marvin operating systems (OMS, ICIM, Salesforce, MODL, Print Book Viewer, etc.).
  • Willingness to learn new processes and procedures.
  • Ability to cultivate and maintain key relationships across various departments.
  • Empathy towards customers facing challenging service situations.


Preferred Skills

  • Two-year degree or relevant professional experience.
  • Proven sales ability and skills.
  • Extensive product knowledge, including both current and discontinued items.
  • High level of confidentiality when handling credit card transactions.
  • Strong mathematical abilities.
  • Excellent communication and negotiation skills.


About Marvin

Marvin is dedicated to enhancing living spaces through innovative products and services. As a family-owned and -operated company, we take pride in our community-oriented culture and our recognition as one of America's Top 20 Large Employers of 2024 by Forbes Magazine. With over a century of experience, we manufacture a diverse range of products, including Infinity Replacement Windows and TruStile Doors.

Our commitment to a better living approach extends to our benefits, which include health insurance, paid holidays, parental leave, and a 401(k) retirement savings match. Unique offerings include:

  • $300 annual wellbeing account for personal health and happiness.
  • Better Living Day, a paid day off for leisure activities.
  • Annual profit sharing to reward contributions to Marvin's success.
  • Opportunities for community involvement through coordinated volunteer efforts.
  • Financial support through the Brighter Days Fund for employees facing personal hardships.

At Marvin, being part of our team means being part of a supportive and enriching environment.



Equal Opportunity Employment

This job description is intended to provide a general overview of the position and is not exhaustive of all responsibilities. Accommodations may be made for individuals with disabilities to perform essential job functions. Employment offers are contingent upon successful completion of background checks and drug screenings.



  • Warroad, Minnesota, United States Marvin Full time

    Position Overview:A Customer Support Specialist engages with clients through phone interactions to facilitate seamless transactions. You will address client inquiries and guide them to the relevant department or supervisor when necessary, exercising judgment when managing client concerns.Key Responsibilities:Respond to, identify, and redirect calls from the...


  • Warroad, Minnesota, United States Marvin Full time

    Position Overview:A Customer Support Specialist engages with clients via telephone to facilitate seamless transactions. Your responsibilities will include addressing customer inquiries and directing them to the relevant department or supervisor when necessary, while exercising good judgment in handling customer grievances.Key Responsibilities:Receive,...


  • Warroad, Minnesota, United States Marvin Full time

    Position Overview:A Customer Support Specialist engages with clients through phone interactions to facilitate seamless transactions. Your role involves addressing customer inquiries and directing them to the relevant department or supervisor when required, utilizing sound judgment in managing customer grievances.Key Responsibilities:Receive, identify, and...


  • Warroad, Minnesota, United States Marvin Full time

    Client Support SpecialistID DepartmentCustomer ServicePosition TypeRegularLocationUS-MN-WarroadPosition OverviewA Client Support Specialist is dedicated to assisting all customer segments by delivering prompt and precise service to uphold exceptional service standards.Key ResponsibilitiesMaintain a positive, empathetic, and professional demeanor during all...


  • Warroad, Minnesota, United States Marvin Full time

    Position Overview:A Client Support Specialist plays a crucial role in assisting various customer segments by delivering prompt and precise service to uphold outstanding service standards.Key Responsibilities:Exhibit a positive, empathetic, and professional attitude in all customer interactions.Communicate effectively in both written and verbal formats,...

  • IT Specialist

    4 days ago


    Warroad, Minnesota, United States Nexus Dynamics Full time

    The community of Sulzbach (Taunus) is considered the smallest unit of the Main-Taunus district in terms of population and is one of its economic showcases. The community benefits from its favorable location in close proximity to the Main metropolis of Frankfurt, the main train station, the Frankfurt airport as Germany's largest commercial airport and...


  • Warroad, Minnesota, United States Marvin Full time

    Equipment Maintenance SpecialistPosition OverviewAs a vital member of our Maintenance team, you will play a crucial role in ensuring the reliability and efficiency of our operational processes. Your expertise will be key in maintaining the equipment that drives our success.Key ResponsibilitiesEnsure all machinery is functioning optimally and meets...


  • Warroad, Minnesota, United States Marvin Full time

    Position Overview:As a prominent player in the premium windows and doors industry, motion is essential in showcasing the myriad of opportunities that Marvin offers to diverse audiences, including architects, builders, and homeowners. The Video Production Specialist within the Marvin Creative Studio, our in-house agency, plays a pivotal role in...


  • Warroad, Minnesota, United States Marvin Full time

    Customer Service Operations SupervisorPosition OverviewWe are looking for a dedicated Customer Service Operations Supervisor to guide and inspire our customer service team within a dynamic call center environment.Key ResponsibilitiesLead the Marvin Warranty Customer Care Team by providing direction, establishing clear objectives, and fostering a motivated...

  • Assembly Specialist

    4 days ago


    Warroad, Minnesota, United States Marvin Full time

    Job OverviewIn this position, you will work in our Manufacturing and Technical Operations (MTO) department, where you will have the opportunity to be involved in the entire window building process.Key ResponsibilitiesPossess safe work habits and maintain good housekeeping at all times.Work with and care for all equipment in the MTO department.Build jigs and...


  • Warroad, Minnesota, United States Marvin Full time

    Production Assembler III - MTO SpecialistPosition OverviewAs a Production Assembler III in our MTO department, you will play a crucial role in the comprehensive process of window assembly.Key ResponsibilitiesAdhere to safety protocols and maintain a clean workspace at all times.Handle and maintain all machinery within the MTO department.Construct jigs and...


  • Warroad, United States Marvin Full time

    Post Warranty Solutions Representative ID 2024-4737 Department Customer Service Position Type Regular Location US-MN-Warroad Job Overview The main function of a Pay for Service Representative is to be a highly motivated, self- directed individual that can promote the "Pay for Service"...


  • Warroad, United States Marvin Full time

    Job Overview: The main function of a Pay for Service Representative is to be a highly motivated, self- directed individual that can promote the Pay for Service revenue generating service program. In this role, you will sell product and/or labor to customers for products no longer covered by a warranty. Highlights of your role: Promote Pay for Service...


  • Warroad, Minnesota, United States Marvin Full time

    About the RoleAs an Order Review Specialist at Marvin, you will play a critical role in ensuring the accuracy of customer orders. You will work closely with our Architectural Project Managers to analyze and correct project orders in our Order Management System (OMS) and ICIM (manufacturing software) before they reach manufacturing.Key ResponsibilitiesAnalyze...


  • Warroad, Minnesota, United States Marvin Full time

    Position Overview:The Customer Sales Support Specialist plays a vital role in delivering exceptional customer service by facilitating sales processes. This position involves assisting with sales inquiries, processing new orders, monitoring order status, resolving shipping discrepancies, and managing customer accounts.Key Responsibilities:Proficient in...


  • Warroad, United States Marvin Full time

    Learning Experience Specialist ID 2024-4731 Department Sales Position Type Regular Location US-MN-Warroad Job Overview At Marvin, we make windows and doors inspired by how you live so you're inspired to live well.We are driven by the momentum of four generations of innovation and...


  • Warroad, Minnesota, United States Marvin Full time

    Position Summary:As a prominent player in the premium windows and doors industry, Marvin recognizes the vital role of visual storytelling in showcasing the diverse opportunities we offer to architects, builders, and homeowners alike. The Video Production Specialist within the Marvin Creative Studio, our in-house agency, is tasked with conceptualizing,...

  • Maintenance Mechanic

    23 hours ago


    Warroad, Minnesota, United States Marvin Full time

    Job Overview:In this position, you will be an integral member of the Maintenance team at Marvin, a leading manufacturer of windows and doors. Your primary responsibility will be to ensure the maintenance, upkeep, and performance of the processes needed to successfully achieve our operations goals.Key Responsibilities:Verify equipment is operational and...