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Order Review Specialist

2 months ago

Warroad Minnesota, United States Marvin Full time
About the Role

As an Order Review Specialist at Marvin, you will play a critical role in ensuring the accuracy of customer orders. You will work closely with our Architectural Project Managers to analyze and correct project orders in our Order Management System (OMS) and ICIM (manufacturing software) before they reach manufacturing.

Key Responsibilities
  • Analyze dealer-entered comments for specialty products and parts that are not standard offerings in OMS.
  • Research original order information to ensure customers receive the correct products to fulfill warranty claims and prevent repeat field service orders.
  • Work with our Customer Care Agents to find alternative solutions when required.
  • Verify the validity of products versus entered products on orders.
  • Provide professional, timely, and courteous communication with internal customers, including interaction with tech support, architectural, special calculations, and sales areas.
  • Apply problem-solving skills to resolve issues.
  • Assist dealers and all Customer Service departments in training opportunities as needed.
Requirements
  • Excellent interpersonal skills.
  • Attention to detail.
  • Experience with an order management system or the ability to learn new technology.
  • Proven customer service experience.
About Marvin

Marvin is a family-owned and -led window and door company committed to creating better ways of living. We are one of America's Top 20 Large Employers of 2024, according to Forbes Magazine. For over 100 years, we have been designing, building, and engineering premier products. Our 16 locations across North America manufacture Marvin's portfolio of products, including Infinity Replacement Windows, TruStile Doors, and Marvin Coastline brands.

Our Culture

We live our values and enjoy a culture that feels like home. Our better living approach to benefits supports you at work and beyond. From day one, you receive health insurance, paid holidays, paid parental leave, a 401(k) retirement savings match, and more. A few unique offerings include:

  • $300 annual wellbeing account to spend on whatever makes you happy and healthy.
  • Better Living Day (a paid day off to go have some fun).
  • $$ Annual profit sharing - get rewarded for the role everyone plays in making Marvin a success.
  • Giving at Marvin - join coordinated volunteer opportunities.
  • Brighter Days Fund - financial support thanks to your colleagues and the Marvin family should you suffer a personal hardship.