Client Support Specialist

2 weeks ago


Warroad, Minnesota, United States Marvin Full time

Client Support Specialist

ID

Department

Customer Service

Position Type

Regular

Location

US-MN-Warroad

Position Overview

A Client Support Specialist is dedicated to assisting all customer segments by delivering prompt and precise service to uphold exceptional service standards.



Key Responsibilities

  • Maintain a positive, empathetic, and professional demeanor during all business interactions.
  • Demonstrate strong written and verbal communication skills, capable of crafting professionally composed messages with correct spelling and grammar.
  • Understand the service process to provide accurate and comprehensive information that facilitates a successful service visit.
  • Foster a collaborative relationship with fellow support specialists, field technicians, and other departments to achieve effective solutions.
  • Address customer inquiries by offering valuable information, answering questions, and resolving complaints.


Qualifications

  • Strong computer proficiency.
  • Exceptional communication skills, both verbal and written.
  • Demonstrated experience in customer service.


Preferred Qualifications

  • Associate degree or equivalent experience in related fields.
  • Willingness to learn new processes and adapt to changes.


About Marvin

At Marvin, we are committed to enhancing the quality of life through our products and services. As a family-owned and operated window and door manufacturer, we offer a community rich in opportunities. We are proud to be recognized as one of America's Top 20 Large Employers of 2024 by Forbes Magazine.

With over a century of experience, we design, build, and engineer high-quality products across our 16 locations in North America, including Infinity Replacement Windows, TruStile Doors, and Marvin Coastline brands.

Our values shape our culture, creating an environment that feels like home. Our comprehensive benefits support your well-being both at work and beyond. From the start, you will receive health insurance, paid holidays, paid parental leave, a 401(k) retirement savings match, and more. Unique offerings include:

  • $300 annual well-being account for personal wellness.
  • Better Living Day - a paid day off for leisure activities.
  • Annual profit sharing to reward contributions to Marvin's success.
  • Community engagement through coordinated volunteer opportunities.
  • Brighter Days Fund - financial assistance during personal hardships.

Joining the Marvin team means being part of a supportive community. We look forward to your application.



Equal Opportunity Employer

This job posting is not intended to cover or contain a comprehensive listing of activities, duties, or responsibilities of the employee. Accommodations may be made to enable individuals with disabilities to perform essential functions of the position. Employment offers are contingent upon successful completion of a background check and drug screening in accordance with company standards.



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