Support Technician
7 days ago
We are seeking a highly skilled and enthusiastic Support Technician to join our team at Dave & Buster's. As a Support Technician, you will be responsible for the repair and maintenance of our building's games, simulators, and technical equipment. You will also assist our Guests and maintain ideal player conditions in the midway at all times.
Key Responsibilities- Deliver an exceptional Guest experience through timely and accurate service.
- Repair and maintain amusements equipment in a timely manner.
- Load and refill tickets in redemption games.
- Assist Guests with all requests and answer questions as needed.
- Ensure everything was satisfactory and invite Guests to return.
- Notify Manager of any Guest that is perceived to be unhappy.
- Responsible for stocking, displaying, and securing merchandise in all storage areas.
- Conduct merchandise inventory during and after shift, if applicable.
- Check for restocking of necessary supplies.
- Bring all areas up to standard.
- Discuss problem areas with Manager.
- Review the cleanliness and organization of the Midway games.
- Properly position and set up displays to increase Guest traffic and promote sales.
- Assist in daily maintenance and organization of tech room and storage areas.
- Efficiently and safely perform daily, weekly, monthly and quarterly game maintenance as directed by management.
- Assist with general store maintenance as directed by management.
- Assist other Team Members as needed.
- Must be friendly and able to smile a lot while working days, nights and/or weekends as required.
- Technical and/or electrical skills preferred, but not required.
- Must demonstrate ability to clearly communicate with Guests and other Team Members.
- Must be at least 18 years of age.
The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this position, the Team Member will regularly be required to:
- Work days, nights, and/or weekends as required.
- Work off an extension ladder.
- Work in noisy, fast paced environment with distracting conditions.
- Move about facility and stand for long periods of time.
- Read and write handwritten notes.
- Lift and carry up to 30 pounds.
The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this job.
They are not intended to be an exhaustive list of all responsibilities, duties and skills required of personnel so classified in this position.
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