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Field IT Support Specialist

2 months ago


Grand Rapids, Michigan, United States Creative Financial Staffing Full time

Position: IT Field Technician
Location: Grand Rapids, MI (Hybrid)
Job Type: Full-time | Permanent
Salary: $50,000-$55,000

About Creative Financial Staffing:
A prominent provider of IT solutions in Grand Rapids, MI is looking for a dedicated IT Field Technician to enhance their expanding team of IT experts. Here are several compelling reasons to consider this opportunity:

  • Flexible work arrangement with a mix of remote, field, and onsite responsibilities.
  • Ongoing commitment to professional development through mentoring, training, and certification programs.
  • Supportive, collaborative workplace where teamwork is essential to achieving organizational objectives.
  • Excellent chance to broaden your IT expertise and gain hands-on experience with diverse technologies and systems.

Key Responsibilities of the IT Field Technician:

In this capacity, you will assist in the design and execution of various client networks, systems, and data infrastructures. This includes onboarding clients, managing server transitions, executing O365 migrations, troubleshooting system or network issues, and providing support for hardware and remote access solutions. This role offers the chance to work with a wide array of tools and technologies.

Preferred Qualifications of the IT Field Technician:

  • Minimum of 2 years in Help Desk, Technical Support, Field Technician, or a related role.
  • Experience in user management via Active Directory, including user/group manipulation and Office 365 administration.
  • Proficient in troubleshooting and configuring hardware such as printers, laptops, and mobile devices.
  • Comfortable performing network maintenance and server checks, including log analysis.
  • Familiarity with firewalls, switches, wireless access points (WAP), and VLAN configurations.
  • Understanding of Windows Server and workstation environments.
  • Knowledge of networking principles including TCP/IP, subnetting, routing, DNS, DHCP, Ping, and Traceroute.
  • Ability to assist clients in establishing remote connections through VPNs.
  • Experience with Remote Management Tools like ConnectWise.
  • Strong interpersonal skills for client interactions via phone, chat, or in-person.
  • Confident in client-facing scenarios.

Bonus Qualifications of the IT Field Technician:

  • Certifications such as Watchguard, CompTIA A+, Microsoft, or Cisco.
  • Experience with tools like ConnectWise, IT Glue, Group Policy, Solarwinds, WatchGuard, Ruckus, Veeam, Cisco Networking Products, Ubiquiti, VMWare, Dell, or Adobe.
  • Background in working for an IT managed service provider.
  • Familiarity with LAN/WAN, routers, switches, Watchguard firewalls, access points, VPN, Citrix, and VoIP technologies.
  • Knowledge of accessing virtual machines using VMware or Hyper-V.

Benefits:

  • Comprehensive Medical/Dental/Vision Insurance.
  • Retirement Plan with a 3% match.
  • Two weeks of Paid Time Off.
  • Opportunities for professional growth.
  • Financial support for training and certifications.

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