Helpdesk Support Specialist

16 hours ago

Grand Rapids, Michigan, United States Grand Rapids Public School District Full time
Job Title: Helpdesk Technician

Grand Rapids Public Schools is seeking a highly skilled and customer-focused Helpdesk Technician to join our team. As a Helpdesk Technician, you will provide technical support to staff, students, parents, and approved partners on district-supported hardware, software, and systems.

Key Responsibilities:
  • Provide Helpdesk telephone, email, chat, and in-person support to all GRPS staff on all district-supported hardware, software, and systems.
  • Use remote control technologies to provide real-time troubleshooting and educational support of district-supported hardware and software.
  • Perform specific one-on-one training regarding hardware and software use.
  • Maintain Helpdesk system and database used for recording customer contacts, activities related to customer service, documenting problems and providing detailed technical information to MIS technicians.
  • Maintain self-help documentation of district systems and processes for staff related to operating, maintaining, and troubleshooting hardware and software.
  • Maintain a working knowledge of district supported software (i.e. productivity software, presentation software, instructional tools, payroll/financial/HR systems, student records systems, assessment systems, etc.), hardware, telecommunications systems, network systems, and standards.
  • Serve as a departmental liaison for users of instructional and administrative technology. This involves listening to, analyzing, and solving customers' problems. If necessary, this work may include assigning problems to other personnel responsible for resolving the issue and making follow-up contact to ensure that problems are resolved in alignment with customer expectations.
  • Provide task progress and completion data prepared in a professional manner to supervisor, MIS technicians, and other helpdesk personnel as required.
  • Maintain a high level of technical knowledge and expertise through a continual education process, both formal and self-taught.
  • Interact with co-workers, administration, students, parents and the community in positive, supportive and cooperative ways.
Requirements:
  • Associate degree in computer science (or other similarly named degree)
  • 2 years' experience working tech support in a call-center

Or

  • 3 years' experience working in tech support, two of those years of that in a call-center

Preferred qualifications include:

  • Bilingual and fluent in Spanish
  • Experience with specific applications and technologies preferred including the following: BMC Remedyforce, Microsoft Windows OS, Apple Mac OS, Apple iOS, Android OS, Chrome OS, Microsoft Office and Office 365, Microsoft Exchange, G Suite for Education, GoGuardian, wired and wireless networking, desktop and mobile browsers, Edupoint Synergy, Powerschool BusinessPlus, remote control software, hardware/software inventory solutions, Cisco Unified Communications Manager, Cisco Unity Connection, Cisco Unified Call Center Express

Additional qualifications include:

  • The ability to manage multiple tasks simultaneously and work effectively under pressure with end-users at all skill levels.
  • Effective oral and written communication skills.
  • Demonstrated ability to work in a fast-paced team environment.
  • Customer service focus with the ability to relate well with staff and the school community with professional communication and cooperation.
  • Self-starting ability to research, test, and collect information on new ideas, concepts, hardware, software, or systems and possess a conceptual background in technical issues.
  • Demonstrated ability to work with a variety of individuals in a problem-solving situation.
  • Ability to identify the root causes of problems and apply permanent corrective actions to repair the problems.
  • Ability to quickly learn new skills.
  • Demonstrated ability to work in a diverse work environment.
  • Demonstrated organizational and time management skills.

Grand Rapids Public Schools is an equal opportunity employer and does not discriminate on the basis of race, sex, sexual orientation, gender, gender identity and expression, height, weight, color, religion, national origin, age, marital status, pregnancy, disability, veteran or military status.

  • IT Support Specialist

    17 hours ago

    Big Rapids, Michigan, United States District Health Department Full time

    Job SummaryWe are seeking a highly skilled and detail-oriented IT Tech I to join our team at the District Health Department. As an IT Tech I, you will provide technical support and assistance to our staff, ensuring the smooth operation of our computer systems and networks.Key ResponsibilitiesProvide helpdesk support and resolve technical issues to end-users'...

  • IT Support Assistant

    2 days ago

    Grand Rapids, Michigan, United States Wedgwood Christian Services Full time

    Job OpportunityWe are seeking a highly motivated and detail-oriented individual to join our IT team as an IT Helpdesk Intern. This internship provides a unique opportunity to gain hands-on experience in troubleshooting, technical support, and IT infrastructure management.Key Responsibilities:Triage and resolve technical issues reported by end-usersDevelop...

  • IT Support Specialist

    3 weeks ago

    Grand Rapids, Michigan, United States Gravity IT Resources Full time

    Job Title: IT Support SpecialistLocation: Grand Rapids, MIJob-Type: ContractReferral Fee: $1000Employment Eligibility: Gravity cannot transfer nor sponsor a work visa for this position. Applicants must be eligible to work in the U.S. for any employer directly (we are not open to contract or "corp to corp" agreements).Position Overview:Gravity is seeking an...

  • IT Support Specialist

    3 weeks ago

    Grand Rapids, Michigan, United States Gravity IT Resources Full time

    Job Title: IT Support SpecialistLocation: Grand Rapids, MIJob-Type: ContractReferral Fee: $1000Employment Eligibility: Gravity cannot transfer nor sponsor a work visa for this position. Applicants must be eligible to work in the U.S. for any employer directly (we are not open to contract or "corp to corp" agreements).Position Overview:Gravity is seeking an...

  • Vision Care Specialist

    4 weeks ago

    Grand Rapids, Michigan, United States Mobile Medical Support Full time

    At Mobile Medical Support, our mission is to enhance the health and well-being of seniors by delivering comprehensive services in Audiology, Dental, Podiatry, and Vision care. We are dedicated to providing compassionate, age-appropriate healthcare tailored to the unique needs of our senior patients. Our commitment to excellence drives us to serve our...

  • Data Support Specialist

    1 day ago

    Grand Rapids, Michigan, United States Health Net Full time

    Job Title: Data Support SpecialistHealth Net is seeking a highly skilled Data Support Specialist to join our team in Grand Rapids, MI. As a Data Support Specialist, you will play a critical role in supporting the data and reporting functions that impact Client Services and Operations at Health Net of West Michigan.Key Responsibilities:Generate monthly...

  • Clinical Support Specialist

    1 week ago

    Grand Rapids, Michigan, United States Spectrum Health System Full time

    Clinical Support Specialist **Job Summary** We are seeking a skilled Clinical Support Specialist to provide clinical support to healthcare professionals in our surgical department. As a key member of our team, you will play a vital role in ensuring the delivery of quality healthcare services. **Key Responsibilities** * Provide clinical support to...

  • Pharmacy Support Specialist

    10 hours ago

    Grand Rapids, Michigan, United States meijer Full time

    Job SummaryWe are seeking a skilled Pharmacy Support Specialist to join our team at Meijer. As a Pharmacy Support Specialist, you will play a vital role in promoting patient care and providing exceptional customer service in a fast-paced pharmacy environment.Key ResponsibilitiesPractice the profession of pharmacy in an environment that prioritizes patient...

  • Relocation Support Specialist

    4 weeks ago

    Grand Rapids, Michigan, United States Graebel Companies Full time

    Position Title: Relocation Support Specialist Job Overview: As a key member of our relocation team, the Relocation Support Specialist plays a vital role in assisting employees during their transition to new locations. Our organization partners with various corporations to ensure a seamless relocation experience for their workforce. Key Responsibilities: ...

  • IT Support Specialist

    2 days ago

    Grand Rapids, Michigan, United States Meijer Full time

    Job SummaryWe are seeking a highly skilled and customer-focused IT Support Specialist to join our team at Meijer. As a key member of our Support Center, you will provide top-notch technical support to our customers, ensuring their issues are resolved efficiently and effectively.Key ResponsibilitiesProvide first-level technical support to customers via phone,...

  • Medical Support Specialist

    7 days ago

    Grand Rapids, Michigan, United States Biolife Plasma Services Full time

    About the RoleWe are seeking a highly skilled and compassionate Medical Support Specialist to join our team at BioLife Plasma Services. As a Medical Support Specialist, you will play a critical role in ensuring the safety and well-being of our donors, while also contributing to the collection of high-quality plasma that will become life-changing...

  • Production Support Specialist

    3 weeks ago

    Grand Rapids, Michigan, United States Workbox Staffing Full time

    Job Title: Production Support SpecialistWe are seeking candidates for a 1st Shift Production Support role at our manufacturing facility. As a production support specialist, your primary responsibility will be to ensure seamless operations during employee breaks and absences. This position is ideal for individuals with a solid background in manufacturing and...

  • Technical Support Specialist

    20 hours ago

    Grand Rapids, Michigan, United States Spectrum Health Full time

    Job SummaryWe are seeking a highly skilled Technical Support Specialist to join our team at Spectrum Health. As a Technical Support Specialist, you will provide technical advice, guidance, and formal or informal training to customers using hardware and software programs.Key ResponsibilitiesProvide technical support to customers via phone, email, or...

  • Community Support Specialist

    4 weeks ago

    Grand Rapids, Michigan, United States MOKA CORPORATION Full time

    MOKA CORPORATION is seeking a dedicated and compassionate Community Support Specialist to join our team. In this role, you will play a vital part in empowering individuals with disabilities to achieve their goals and live fulfilling lives within their communities. As a Community Support Specialist, you will work closely with individuals, providing guidance,...

  • IT Support Specialist

    2 weeks ago

    Grand Rapids, Michigan, United States Ferris State University Full time

    Job Summary:Ferris State University is seeking a highly skilled IT Support Specialist to join our team. As a Technical Assistant, you will provide exceptional customer support in computer hardware and software for faculty, students, and staff.Key Responsibilities:Provide technical assistance and support to users with computer-related issuesCollaborate with...

  • Client Support Specialist

    3 weeks ago

    Grand Rapids, Michigan, United States Oliverhcp Full time

    Client Support Specialist The Client Support Specialist is responsible for delivering exceptional customer service, overseeing project management, and providing account management assistance to both internal and external clients. This position is vital in the order management workflow, ensuring orders are processed promptly and that realistic delivery...

  • Peer Support Specialist

    3 days ago

    Grand Rapids, Michigan, United States Arbor Circle Corporation Full time

    Job OverviewArbor Circle Corporation is seeking a dedicated and compassionate Peer Support Specialist to join our team. As a Peer Support Specialist, you will play a vital role in facilitating recovery and wellness for individuals in correctional facilities.Key Responsibilities:Provide client-centered services that promote recovery and wellnessDeliver case...

  • Healthcare Support Specialist

    4 weeks ago

    Grand Rapids, Michigan, United States Trinity Health Full time

    Employment Type: Full timeShift: Day Shift Position Overview: Exciting opportunity for a Healthcare Support Specialist to join an organization dedicated to holistic patient care, addressing physical, emotional, and spiritual needs. Be Exceptional As a Healthcare Support Specialist, you will collaborate with a team to provide outstanding patient support under...

  • Medical Support Specialist

    1 week ago

    Grand Rapids, Michigan, United States Biolife Plasma Services Full time

    About BioLife Plasma ServicesWe are a leading provider of plasma-based therapies, and we are committed to improving the lives of patients with rare diseases. Our team is dedicated to providing exceptional customer service and ensuring the safety and well-being of our donors.Job SummaryWe are seeking a highly skilled and compassionate Medical Support...

  • Anesthesia Support Specialist

    3 weeks ago

    Grand Rapids, Michigan, United States University of Michigan Health-West Full time

    Job Summary:University of Michigan Health-West is seeking a skilled Anesthesia Support Specialist to join our team. As an Anesthesia Support Specialist, you will provide critical support to our anesthesia and surgical teams, ensuring the smooth operation of our operating rooms and other clinical areas.Key Responsibilities:• Assist licensed anesthesia care...