Administrative Coordinator

23 hours ago


Phoenix, Arizona, United States Native American Connections Full time
POSITION SUMMARY:
As a key member of our team at Native American Connections, the Administrative Coordinator will provide exceptional customer service to our clients and create a positive first impression. This role involves providing clerical and administrative support for our residential facility, ensuring a seamless experience for our clients.

RESPONSIBILITIES:
Welcoming clients and providing initial greetings and paperwork
Greeting and referring the public to appropriate individuals, agencies, etc.
Informing and assisting the public with NAC programs, procedures, etc.
Receiving and accurately distributing calls, faxes, mail, and messages
Creating initial client files in HMS
Setting client appointments and ensuring that appointments are accurately logged into the HMS system daily
Assisting with the flow and processing of client referrals and client eligibility
Maintaining the appearance of the reception area and lobby
Assisting with ordering, receipt, distribution, and monitoring of supplies

REQUIREMENTS:
High school diploma or equivalent (HS/GED) is required
At least 1 year of customer service and office experience, in a behavioral health environment, is preferred
Fingerprint certificates within 90 days of hire
First aid and CPR certification within the first 30 days of employment and maintained throughout employment

SKILLS:
Excellent customer service skills - courteous and helpful at all times
Outstanding telephone etiquette
Ability to maintain composure in a busy, demanding work environment
Excellent communication skills - written and oral
Ability to work well with others in a team approach
Experience in working with the Native American population is preferred
Understanding of the recovery process of the chemically dependent individual
MS Office proficiency
Bilingual - Spanish preferred but not necessary

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