Technical Field Operations Lead

2 weeks ago

Ravenna, Michigan, United States Vinson Full time

Position Title: Team Lead

Reports To: Regional Director

FLSA Status: Exempt

About the Company:

In an era where technological advancements are reshaping our daily lives, Vinson Group LLC stands at the forefront of educational technology. Our organization merges expertise with exceptional customer service to deliver innovative technology solutions tailored for educational institutions. At Vinson, we harness our extensive experience across various sectors to empower parents, students, educators, and school administrators to overcome challenges effectively.

Our mission is to invest in our workforce, enhancing the quality of education in schools while providing our employees with clear career pathways in IT. You will have the opportunity to work with diverse equipment and environments, learning from a broad spectrum of technical experiences. Success in this role requires strong collaboration skills, outstanding troubleshooting abilities, effective communication, and a commitment to teamwork. If you are eager to join a company that prioritizes career growth, fosters a positive workplace culture, and strives to make a meaningful impact in education, we encourage you to consider this opportunity.

What It's Like to Work Here:

When asked to describe their experience at Vinson Group LLC, our employees often use the word "great." Our team members embody a positive mindset, strong problem-solving skills, and patience, all of which contribute to exceptional customer service. Our supportive culture, coupled with ongoing opportunities for professional development, fosters positive relationships among colleagues. We invite you to explore this job opening with us.

POSITION SUMMARY:

The IT Manager will oversee a team of IT Field Technicians, serving as the primary contact for clients within the designated region. This role involves close collaboration with clients to prioritize requests and execute tasks in a structured manner. There is ample opportunity for growth and professional advancement in this position.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Responsibilities include, but are not limited to:

Technical Execution:

  • Provide coaching to IT Field Technicians to enhance their skills.
  • Work alongside Field Technicians in the field on a daily basis.
  • Manage and support technology-related projects (e.g., security camera installations, room upgrades).
  • Act as an escalation point for Field Technicians regarding end-user devices and data/application services support.
  • Communicate updates to the Grid Services Team and maintain necessary documentation.
  • Collaborate with the Grid Team for annual audits of accounts and groups.
  • Identify new client projects and collaborate with the Project Manager to develop them.
  • Implement standardized solutions for technology projects in conjunction with Grid Services.
  • Deliver project communications to clients and staff.
  • Ensure timely completion of projects.
  • Close out projects upon completion.
  • Escalate tickets to Grid Services as necessary.
  • Follow up on aged tickets and ensure timely resolution.
  • Conduct daily team calls and monthly operations meetings.

Client Focus:

Work closely with the executive team and stakeholders to develop a shared vision that aligns technology with long-term district goals. Provide leadership in envisioning how technology can support these objectives.

  • Develop action plans and maintain ongoing communication to manage client expectations.
  • Assist the Regional Director of Technology in setting milestones and planning for clients.
  • Deliver services outlined in support contracts for each client.
  • Communicate project milestones and status updates to clients.
  • Notify clients and staff of outages consistently.
  • Act as a point of contact for clients ordering technology equipment.
  • Maintain accurate client inventory documentation.
  • Ensure updates to account services sheets are completed.
  • Communicate with clients regarding critical issues and escalate grievances as needed.
  • Schedule regular operations meetings with clients.
  • Gather feedback on technician performance from clients.

Team Leadership:

Lead and support teams of IT Field Technicians in decision-making, technology support, and professional development.

  • Ensure accuracy in time and data entry by reviewing timesheets weekly.
  • Delegate daily tasks to Field Technicians based on location.
  • Manage project deadlines and communicate issues to the team and upper management.
  • Serve as a point of contact for Field Technicians with questions or issues.
  • Set a professional example for the team.
  • Provide mentorship and training to Field Technicians.
  • Conduct quarterly reviews and regular team meetings.
  • Participate in scheduled meetings and training sessions.

Required Qualifications:

To succeed in this role, candidates must demonstrate the following:

  • Experience in IT.
  • Critical thinking and problem-solving skills.
  • Ability to plan strategically and prioritize tasks.
  • Strong interpersonal and communication skills.
  • Capability to work under tight deadlines while maintaining quality.
  • High level of professionalism and integrity.
  • Detail-oriented and organized.
  • Able to handle sensitive situations and documentation.
  • Growth mindset with a passion for challenges and feedback.
  • Ability to motivate a team and manage multiple responsibilities.

Preferred Qualifications:

  • Associate degree in Computer Science, Information Technology, Business Administration, or a related field.
  • 3+ years of experience in Educational Information Technology.
  • Relevant industry certifications.
  • Experience in an educational environment.
  • Experience in managing or mentoring staff.

Physical Demands and Work Environment:

This position operates in a professional school environment and routinely uses standard office equipment. Physical demands include:

  • Ability to communicate effectively.
  • Frequent standing, climbing, walking, and lifting.
  • Vision abilities including close and distance vision.
  • Prolonged periods of sitting and working on a computer.
  • Ability to lift up to 50 pounds.

Position Type and Expected Hours of Work:

This is a full-time role with typical hours from Monday to Friday, totaling 40 hours per week. Flexible scheduling options are available within operational hours.

Travel:

This position may require daily travel within a specified radius. Use of a personal vehicle for travel between sites is necessary.

Pay Rate:

Compensation ranges from $40,000 to $55,000.

Benefits for Full-Time Employees:

  • 401(k) after six months of employment.
  • Health, dental, and vision insurance.
  • 120 hours of paid time off and 10 paid holidays.
  • Life insurance and monthly team lunches.
  • Flexible scheduling and a supportive work environment.
  • Vinson is an Equal Opportunity Employer.

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