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IT Field Operations Supervisor

2 months ago

Ravenna, Michigan, United States Vinson Full time

Position Title: Team Lead

Reports To: Regional Director

FLSA Status: Exempt

About the Company:

In a rapidly evolving technological landscape, Vinson Group LLC stands at the forefront of educational technology solutions. Our mission is to merge expertise with exceptional customer service to deliver innovative technology solutions tailored for educational institutions. At Vinson, we harness our extensive experience in the educational sector to empower parents, students, educators, and school administrators to overcome challenges daily.

Our commitment to our employees is unwavering, as we strive to enhance the quality of education through professional development opportunities in IT. Join us to gain exposure to diverse equipment and environments while learning from a variety of technical backgrounds. Success in this role requires strong collaboration skills, troubleshooting expertise, excellent communication, and a team-oriented mindset. If you are looking for a workplace that prioritizes career growth, fosters a positive atmosphere, and contributes to educational advancement, Vinson is the place for you.

What It's Like to Work Here:

Our employees describe working at Vinson Group LLC as "great." We cultivate a culture of positivity, problem-solving, and patience, which enables our team to deliver outstanding customer service. The supportive environment and ongoing growth opportunities have fostered strong working relationships. We invite you to explore this opportunity with us.

POSITION SUMMARY:

The IT Manager will oversee a team of IT Field Technicians while serving as the primary contact for clients within the designated region. This role involves close collaboration with clients to prioritize requests and efficiently manage task execution. There is ample opportunity for career advancement and professional growth.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Responsibilities include, but are not limited to:

Technical Execution:

  • Mentor IT Field Technicians to enhance their skills and knowledge.
  • Work alongside Field Technicians in the field on a daily basis.
  • Manage and support technology-related projects, such as security camera installations and room upgrades.
  • Act as an escalation point for Field Technicians regarding end-user devices and data/application services support.
  • Provide updates to the Grid Services Team and maintain necessary documentation.
  • Collaborate with the Grid Team for annual audits of accounts and groups.
  • Identify new client projects and collaborate with the Project Manager for execution.
  • Implement standardized solutions for technology projects in conjunction with Grid Services.
  • Ensure timely project completion and effective communication with clients and staff.
  • Conduct daily team calls and monthly operations meetings.

Client Focus:

Work closely with the executive team and stakeholders to develop a shared vision that aligns technology with district goals. Responsibilities include:

  • Developing action plans and maintaining communication to manage client expectations.
  • Assisting the Regional Director of Technology in planning and milestone creation.
  • Delivering services as outlined in client support contracts.
  • Communicating project milestones and updates to clients.
  • Managing client communications regarding outages and critical issues.
  • Maintaining accurate client inventory documentation.
  • Scheduling regular operations meetings with clients.
  • Collecting feedback on technician performance from clients.

Team Leadership:

Lead and support IT Field Technicians in decision-making and professional development. Key responsibilities include:

  • Ensuring accurate time and data entry through weekly timesheet reviews.
  • Delegating daily tasks and scheduling technicians by location.
  • Managing project deadlines and communicating issues to the team and management.
  • Providing guidance and mentorship to Field Technicians.
  • Conducting quarterly reviews and regular team meetings.

Required Qualifications:

To succeed in this role, candidates must possess:

  • Experience in IT.
  • Strong critical thinking and problem-solving abilities.
  • Excellent organizational and prioritization skills.
  • Strong interpersonal and communication skills.
  • Ability to work under pressure while maintaining quality.
  • High professionalism and integrity.
  • Detail-oriented and organized approach to workload management.
  • Growth mindset and enthusiasm for new challenges.
  • Ability to motivate and manage a team effectively.

Preferred Qualifications:

  • Associate degree in Computer Science, Information Technology, Business Administration, or related field.
  • 3+ years of experience in educational information technology.
  • Relevant industry certifications.
  • Experience in educational environments.
  • Experience in employee management or mentoring.

Physical Demands and Work Environment:

This position operates in a professional school environment and routinely uses standard office equipment. Physical demands include:

  • Ability to communicate effectively and use standard office equipment.
  • Frequent standing, walking, and lifting of up to 50 pounds.
  • Prolonged periods of sitting and working on a computer.

Position Type and Expected Hours of Work:

This is a full-time position with typical hours from Monday to Friday, totaling 40 hours per week. Flexible scheduling options are available.

Travel:

Daily travel within a 50-mile radius may be required, and personal vehicle use will be necessary.

Pay Rate:

Compensation ranges from $40,000 to $55,000.

Benefits for Full-Time Employees:

  • 401(k) after 6 months of employment.
  • Health, dental, and vision insurance.
  • 120 hours of paid time off and 10 paid holidays.
  • Life insurance and monthly team lunches.
  • Flexible scheduling and a supportive work environment.
  • Vinson is an Equal Opportunity Employer.