Student Services Coordinator

2 weeks ago


Nashville, Tennessee, United States The Tennessee Board of Regents Full time
Job Summary

This role serves as the primary point of contact for students, providing exceptional customer service and support. The ideal candidate will possess excellent communication skills, a strong ability to analyze student inquiries, and a passion for delivering student-centered services.

Key Responsibilities
  • Provide information and assistance to students, faculty, and staff regarding admissions, financial aid, career services, and student records.
  • Process student requests for enrollment services, including scheduling appointments and coordinating access to other departments.
  • Assist students with using computer kiosks for admissions and financial aid services.
  • Capture, report, and evaluate feedback from student interactions to inform service improvements.
  • Collaborate with colleagues to promote and advertise Nashville State Community College to prospective students.
Requirements
  • High school diploma or equivalent.
  • Minimum two years' customer service experience.
  • Proficiency in basic computer software.
  • Excellent oral communication skills.
Preferred Qualifications
  • Associate's degree or higher.
  • Two years' experience working in higher education.
  • Multilingual, preferably in Spanish and/or Arabic.
  • Experience with Banner.
  • General knowledge of student services policies and procedures.
Working Conditions

This position is open until filled and offers a competitive salary range of $30,147 to $36,173 annually, depending on experience. Nashville State offers flexible work arrangements for positions that qualify.



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