Student Services Specialist III

5 days ago


Nashville, Tennessee, United States The Tennessee Board of Regents Full time
Job Summary

This role represents the college to various stakeholders, including prospective students, secondary schools, post-secondary institutions, and the community at large. The primary focus is to build relationships with prospective students and assist them through the enrollment process, including career advising.

Key Responsibilities
  • Provide student-centered service and advising to prospective students and their families regarding the college, academic offerings, career choice, admission procedures, and financial aid options.
  • Assist applicants through the application, career development, and financial aid process.
  • Develop, coordinate, and expand activities related to New Student Orientation and other student on-boarding communications and services.
  • Collaborate to develop, refine, deliver, and evaluate orientation for new students, including the development of new recruitment programs for transfer and non-traditional students.
  • Manage ongoing effective and strategic communication with prospective students and applicants via various mediums.
  • Participate in recruitment events on and off campus.
  • Coordinate assigned activities with other college programs, departments, and external entities.
  • Provide regular reports on contacts to prospective students and student applicants, as well as on visits to schools and campus visits.
  • Assist in planning, implementing, and evaluating creative approaches to increase awareness about Nashville State to prospective student audiences for the purpose of increasing enrollment and college completion.
Requirements
  • Bachelor's degree
  • Two (2) years' experience working with students
  • Career advising experience
  • Prior customer service experience
  • Proficient computer skills
Preferred Qualifications
  • Master's degree
  • Prior marketing experience
  • Bilingual, preferably Spanish and/or Arabic
  • Experience with Ellucian products, particularly Banner
Knowledge, Skills, and Abilities
  • Ability to use available technology for data collection, analysis, and outreach for recruitment, admission, financial aid, and enrollment of students.
  • Ability to work effectively with a wide range of constituencies in a diverse community.
  • Working knowledge of regulations governing federal, state, and institutional policies regarding the administration of financial aid.
  • Excellent oral and written communication skills.
  • Strong customer service skills.
  • Knowledge of college recruitment, career counseling, admissions, and/or financial aid processes.
  • Critical thinking skills, and the ability to analyze data.
  • Record keeping and reporting skills.
  • Ability to work some weekend and evening hours.


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