Service Coordinator

13 hours ago


Nashville, Tennessee, United States Alliance Laundry System Full time
Job Title: Service Coordinator

At Alliance Laundry Systems, we are seeking a highly skilled and organized Service Coordinator to join our team. As a Service Coordinator, you will play a critical role in ensuring the smooth operation of our service teams, coordinating schedules, and facilitating communication with customers.

Key Responsibilities:
  • Coordinate and manage service team schedules, routes, and resources to ensure efficient and effective service delivery.
  • Assign and dispatch field personnel to customer sites, ensuring timely and professional service.
  • Track job status, field personnel, and backlog to ensure seamless communication and coordination.
  • Prepare quotes for service repairs and customer invoices, ensuring accuracy and timeliness.
  • Provide exceptional customer support, communicating with clients to confirm scheduling and ensuring a positive experience.
  • Collaborate with the installation team to ensure timely and efficient service delivery.
  • Partner with the parts department to acquire equipment and parts, ensuring quality and timely service calls.
  • Assist with creating invoices and completing paperwork, ensuring prompt payment and compliance with company policies.
Requirements:
  • High school diploma or equivalent required; associate or bachelor's degree preferred.
  • Minimum 2 years of experience in dispatching or scheduling environment; equivalent combination of education and experience considered.
  • Experience with Sage, SAP, and Salesforce or other CRM systems preferred.
  • Proficient computer skills, including MS Outlook, Word, and Excel.
  • Excellent planning, organization, and communication skills.
What We Offer:
  • Medical, vision, and dental benefits.
  • 401k match up to 6 percent.
  • Three weeks of vacation plus 11 paid holidays.
  • Alliance Laundry Cares Scholarships and Educational Assistance Program.
  • Employee Purchase Program.

We are an Equal Opportunity Employer and welcome applications from diverse candidates. If you are a motivated and organized individual with a passion for delivering exceptional customer service, we encourage you to apply for this exciting opportunity.



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