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Head of Customer Success and Growth
2 months ago
Humba Ventures is a software company that specializes in developing innovative solutions to streamline complex processes for project developers and EPC companies in the renewable energy and infrastructure sectors.
We are committed to delivering exceptional customer experiences and are seeking a highly motivated and experienced professional to join our team as a Head of Customer Success and Growth.
Key Responsibilities- Customer Onboarding and Support: Own the onboarding process for new customers, ensuring a seamless transition to our platform and providing exceptional support to resolve any technical issues or concerns.
- Customer Feedback and Insights: Collect and distribute valuable feedback from customers to inform product development and drive business growth.
- Net Revenue Retention (NRR): Focus on driving NRR by identifying opportunities to upsell and cross-sell our products and services to existing customers.
- Customer Satisfaction: Own customer satisfaction metrics, including Net Promoter Score (NPS), and develop strategies to improve customer engagement and loyalty.
- Process Improvement and Automation: Identify areas for process improvement and automation, and develop solutions to streamline customer onboarding, support, and retention processes.
- 3+ years of experience in customer success or solutions engineering in an enterprise environment.
- Deep understanding of the renewable energy and infrastructure sectors.
- Excellent communication, organizational, and problem-solving skills.
- Ability to work collaboratively with cross-functional teams to drive business growth.
- We put our customers at the forefront of everything we do.
- We believe that every detail matters, no matter how small.
- We see every problem as an opportunity to innovate and improve.
- We take ownership of our work and strive for excellence in everything we do.
- We are committed to continuous learning and improvement, and we celebrate our successes along the way.
