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Head of Customer Success and Growth

2 months ago

San Francisco, California, United States Coperniq Full time
About the Role

Coperniq is a pioneering company in the energy sector, revolutionizing the way solar and energy contractors operate. As our Head of Customer Success and Growth, you will play a pivotal role in helping our customers harness the full potential of our platform, ensuring they realize the benefits of deploying projects faster and maintaining systems efficiently.

Key Responsibilities
  1. Develop and Implement Customer Success Strategies: Drive product adoption, increase customer value, improve retention, and reduce churn by creating and executing effective customer success plans.
  2. Foster a Culture of Customer Success: Collaborate with Sales, Marketing, and Product Development teams to create a customer-centric culture within Coperniq.
  3. Collaborate with Sales to Identify Upsell Opportunities: Work closely with the Sales team to identify opportunities to upsell and drive revenue growth, ensuring our customers maximize the value from our platform.
  4. Build and Lead a High-Performing Customer Success Team: Develop and lead a team of customer success professionals who embody our commitment to excellence and customer-centric innovation.
  5. Anticipate Customer Needs and Drive Initiatives: Proactively identify customer needs and drive initiatives that enhance their success, ensuring they achieve their business objectives.
  6. Develop Deep Relationships with Customers: Build and maintain strong relationships with customers, understanding their business objectives and showing them how Coperniq can transform them into the utilities of the future.
  7. Conduct Regular Check-Ins with Customers: Regularly meet with customers to ensure their satisfaction and address any concerns swiftly and effectively.
Qualifications
  1. Minimum of 5 Years of Experience in Customer Success Leadership: Proven track record in reducing churn, improving customer retention, and driving growth in a B2B SaaS or tech environment.
  2. Excellent Leadership Skills: Experience building and managing teams, with a strong ability to lead and motivate others.
  3. Strong Interpersonal and Problem-Solving Skills: Ability to build strong relationships with customers and colleagues, and to solve complex problems in a fast-paced environment.
  4. Serving a Blue-Collar Audience is a Plus: Experience working with blue-collar audiences and understanding their unique needs and challenges.
Compensation and Benefits
  • $130k-$150k Base Salary
  • 0.2%-0.5% Stock Options
  • Comprehensive Health Benefits: 90% coverage for medical, dental, and vision insurance.
  • 401k Matching at 3%
  • Relocation Stipend: $5,000-$10,000 to assist with relocation if required.
  • 4 Weeks PTO + Winter Holiday
  • Company Sponsored Team Offsites and Events
  • Professional Development Opportunities